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For your reference, we have included the original job posting below.
Global Service Desk Analyst Job
Job Number:
25222214
Company Name:
Thomson Reuters
Job Location:
Upper Mckinley Bldg, Taguig, P, UPPE
Job Category:
Information Technology
Global Service Desk Analyst Job
Global Service Desk Analyst (TEC00012455)
Global Service Desk Analyst-TEC00012455
Description
Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization. More information about Thomson Reuters and its financial performance can be found on < position is part of a professional team of people providing a single point of contact for the efficient resolution of end-user technology problems and requests. Manage multiple priorities, generate innovative solutions to problems and develop skills required to support the efforts of the department. Establishes a practiced understanding of the problem management and call center tools used in the area demonstrates a working knowledge of the major software applications and the network environment used regularly for business functions at Business Unit. Provides comprehensive first-tier support for end-users, demonstrates aptitude for analytical problem solving by balancing the use of trouble shooting tools with a practical application of experience and creativity, attends on-going training for new applications, products and configurations, organizes skills and information learned at training and presents to other staff members.
Qualifications
REQUIREMENTS: Technology related degree or certificate and 1 year technical support experience OR comparable training with 3 years technical support experience. Displays a solid knowledge of major desktop software applications and networking concepts. Displays excellent customer service skills and exhibits professional behavior with end-users and peers. Displays competence in prioritizing tasks, managing project responsibilities, consistently meeting deadlines and showing autonomy in completing tasks. Manages multiple and sometimes competing priorities. Works independently on complex tasks with some technical and management guidance. Experience in a technology call center is preferred.
Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive we give employees the opportunity to develop their skills and do their best work.
Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.
Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.
