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For your reference, we have included the original job posting below.
Global Service Desk Support
Job Number:
43187848
Company Name:
CIBER, Inc
Job Location:
Rochester, NY US
Job Category:
Information Technology
Global Service Desk Support
Title: Global Service Desk Support Location: null Other Locations: null CIBER is recruiting for several global service / help desk candidates. (May be remote)
Responsibilities include:
* Experience with business application support and technical analyst with remote desktop management experience. * Technical proficiency including systems experience, strong troubleshooting and problem solving skills. * Ability to effectively problem solve and identify steps that provide relevant and related actions. * Manages and responds directly to client escalated issues. * Supports Cross Functional service delivery model, out of scope services and change requests * Acts as escalation point for client when presented with individual customer issues that pertain to customer service entirely * Shares clients knowledge and needs with customer service team * Support and/or deliver client-specific training to customer service team * Develops knowledge and content management strategy with accountability for customer service desktop tools and Client Center site * Provides and promotes innovative operational strategies and improvements that result in quantifiable value to the client * Develops actions plans to reduce number of escalations
* Effective multi-tasker and demonstrates time-management in a high volume setting. * Works well independently and with others * Must have support experience with: Windows server hardware, VMware, Citrix and Active Directory * Must be able to participate in a rotating weekly on-call to provide technical support to production systems.
CIBER, Inc. is a global information technology consulting, services and outsourcing company applying practical innovation through services and solutions that deliver tangible results for both commercial and government clients. Services include application development and management, ERP implementation, change management, project management, systems integration, infrastructure management and end-user computing, as well as strategic business and technology consulting. Founded in 1974 and headquartered in Greenwood Village, Colorado, CIBER has more than 8,000 employees. We operate in 19 countries, serving clients from 14 Global Solution Centers and 70 local offices in North America, Europe and Asia/Pacific. Annual revenue in 2009 exceeded $1.0 billion. CIBER trades on the New York Stock exchange (NYSE: CBR), and is included in the Russell 2000 Index and the S&P Small Cap 600 Index. For more information, .
Just as we have built our business on the success of our clients, our continued company growth and achievements are built on the success of our team members. At CIBER we believe our employees are our most valuable asset. Upon contact, a CIBER Recruiter will discuss our benefits package in more detail as it pertains to your individual needs. Some highlights of our full benefits package include: paid time off, paid holidays, retirement savings plan, employee stock purchase plan, medical, dental, vision, life & disability insurance, and tuition reimbursement. CIBER, Inc. is an Equal Opportunity Employer.
