Help Desk AgentTitle: Help Desk Agent
Location: Georgia-Columbus
Description
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR's assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations in more than 100 countries. NCR () is headquartered in Duluth, Georgia.
Position Summary:
Responsible for providing technical support for resolution or escalation of desktop/workgroup related problems or requests initiated by internal customers. Provide the initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation. Requires a general knowledge of hardware and software components, local to the desktop and as they relate to the network. Help Desk support also includes the setup, installation, and configuration of desktop hardware and software. Works on problems of limited scope and complexity. Receives substantial guidance from manager.
Additional Information:
Agents work in a high volume call center environment serving as the primary interface to internal/external customers.
*Accepts and Routes Calls.
*Gathers problem information and records data in desktop tool
* Monitors incident status & escalates cases that are not resolved in a specific timeframe.
**NCR offers include a competitive base salary, RRSP plan, strong work/family programs, and medical, dental and disability coverage. No out of pocket expenses: car, gas, equipment, etc
**No relocation assistance is available for this position
Statement to Third Party Agencies
To ALL recruitment agencies: NCR accepts resumes only from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or send to any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
EEO Statement
NCR is an equal opportunity employer. It is NCR's policy to hire, train, promote and pay associates based on their job-related qualifications, ability and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, physical or mental disability, sexual orientation or veteran status.
Basic Qualifications:
High School Diploma or GED or equivalent
Technical training
1 years of experience in a related role
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