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For your reference, we have included the original job posting below.
Help Desk Analyst
Job Number:
26850615
Company Name:
Confidential Company
Job Location:
Green Bay/Appleton, WI US
Job Category:
Information Technology
Help Desk Analyst
Help Desk Technical Analyst 2 Job Opening Located in Marinette, WI Direct Hire job opporunity Description The Level II Help Desk Technical Analyst will serve as the first point of escalation for all unresolved 1st level incidents (providing 2nd level support), ensuring the scope of the problems have been accurately defined and the incident properly reflects the circumstances being reported. In addition, this position will also serve as a lead on various Help Desk Projects, as well as be an advocate for continuous process improvements to promote consistency, structure, and increased efficiencies within the Help Desk Team. Other essential responsibilities will be to troubleshoot computer system problems and provide solutions using specific product knowledge, system utilities, and other available resources, maintain working knowledge of all Help Desk related policies, procedures, application installations, system configurations, current hardware, and network configuration practices through on-going training and self-initiated research and study and to log and properly document all issue, follow-up, and resolution information for each assigned ticket within the prescribed Help Desk ticket tracking system. Qualifications Qualified candidates are required to have a two year degree or equivalent certificate in IT field, 5+ years experience working in a Help Desk environment, 1+ year supervisory / lead experience, and experience using a Help Desk ticket tracking system (SysAid preferred). In addition an in-depth understanding of Windows XP/7, MS Office 2003/2007, PC hardware/troubleshooting techniques, device knowledge, level 2 server and network troubleshooting skills. Candidates are also required to have an A+, MCP, MCDST or equivalent certification. Use of outstanding problem-solving skills and follow-through techniques, strong customer services skills and being highly organized with strong attention to detail and a focus on process improvement are critical skills to this position. After hours on-call support as scheduled will be required. Because this position requires access to technology controlled under the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR), the successful candidate must be a "U.S. person" as defined in the ITAR and EAR. IF INTERESTED EMAIL [click on "Apply Online" button] your resume and I will get in touch with you. Location: Marinette, WI Compensation: 36k - 46 k Principals only. Recruiters, please don't contact this job poster. Phone calls about this job are ok. Category: Help Desk and Customer Support
