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For your reference, we have included the original job posting below.
Help Desk Analyst
Job Number:
41654444
Company Name:
Hewlett-Packard Development Company, L.P.
Job Location:
Madison, WI US
Job Category:
Information Technology
Help Desk Analyst
Incident Management: Monitor systems and identify performance issues reactively. Solve technical problems on assigned hardware and software platform(s)/application(s) following standard protocols. Works within strict time scales and elevates incidents within defined time windows. Problem Management: Ability to identify incident trends in order to elevate incidents in accordance with standard protocols. Change Management: Execute scripted change management activities as approved and documented. P...
