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Listed below are the top 10 out of 10 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in SiouxFalls, SD
221117046 Fulltime Under general supervision, the employee will perform the following job functions: Understand, carry out, and be accountable to Service ...
Fulltime Under general supervision, the employee will perform the following job functions: Understand, carry out, and be accountable to Service Desk best practices. ...
Senior MIS Infrastructure Analyst Department:Credit Programs 620 Office: The Edges Sioux Falls, SD Location: Sioux Falls, SD Essential Duties and Responsibilities: ...
MIS Analyst Department:Credit Programs 620 Office: The Edges Sioux Falls, SD Location: Sioux Falls, SD Essential Duties and Responsibilities: * Develop SQL, ...
Green Eggs and RAM is a local Value Added Reseller (VAR) in Sioux Falls and the surrounding regional area. We offer both consumer and business sales and service ...
Responsibilities: Position will perform Security Administration for all security systems managed by NAIT Information Security This position will focus on security ...
Technical Business Analyst needed to work with the customer facing side in gathering requirements and creating User Stories in TFS (this includes studying impact ...
CCL Label in Sioux Falls, SD, a leading manufacturer of pressure sensitive labels and packaging products seeks an IT Service Desk Analyst. Background in hardware/software ...
carry out both Lead and Help Desk Tech support duties... all times. The Lead Help Desk Support Tech must possess skill sets necessary to: Administer Service Desk......
For your reference, we have included the original job posting below.
Help Desk Analyst
Job Number:
26803741
Company Name:
Confidential Company
Job Location:
SiouxFalls, SD US
Job Category:
Information Technology
Help Desk Analyst
Job Title: Technical Support Analyst Department: Help Desk Reports to: Help Desk Manager Full time, permanent position (not contract or part time) Position Summary Provides technical support to nationwide end users over the telephone regarding business systems and issues, ensuring high quality service in a timely manner. Examples of Work Performed 1. Coordinates the installation, configuration, administration, documentation, maintenance and issue resolution of business systems and services 2. Develops enhancement procedures and methodologies to achieve optimum performance, delivery and continuity of information systems 3. Receives phone calls for service requests and remotely resolves those requests 4. Installs new software releases and system upgrades 5. Evaluates and installs software patches 6. Performs system backups and recovery 7. Maintains data files and monitors system configuration to ensure data integrity 8. Resolves software related problems Minimum Qualifications Education: High School diploma or GED Two or Four-year college degree in Computer Science or related field preferred Experience: Two years related experience preferred Knowledge, Skills, Abilities and Other Characteristics 1. Ability to multi-task and learn quickly 2. Excellent oral and written communication skills 3. Ability to operate a personal computer 4. Knowledge of standard office procedures and computer software 5. Working knowledge of WANs, LANs, VPNs, network management, Frame Relay, Cisco routers, switches and firewalls 6. System knowledge of the following technologies: Windows NT/2000/XP/2003/2008 Server and Desktop environments, MS Exchange, MS SQL, Active Directory, DHCP, TCP/IP, DNS. 7. Excellent technical and analytical skills 8. Ability to effectively work under pressure to troubleshoot and resolve requests in a timely manner 9. Will meet specified metrics regarding number of calls handled, talk times, answer times, etc. 10. Ability to effectively multi-task with tight deadlines independently and within a team environment 11. Ability to define problems, collect and analyze data, establish facts, draw valid conclusions and recommend solutions 12. Special consideration for knowledge in the areas of Scripting (Powershell, VBS, Batch files) and MS SQL Please email a cover letter, salary requirements, and resume to [click on "Apply Online" button] Location: North Sioux City, SD Compensation: $10-14 per hour Principals only. Recruiters, please don't contact this job poster. Category: Help Desk and Customer Support
