Help Desk Associate
Come join the Experis (formerly Comsys/Manpower) team!
Why Experis?
Clients select Experis as their staffing and solutions provider largely on the basis of our experience, stability, competencies and focus on the marketplace. In other words, they have discovered for themselves or heard from others that we produce results.
Experis has an immediate 6 month contract opportunity for a Helpdesk Technician working with our client in the Knoxville, TN area. This opportunity has a potential of going direct if headcount is approved. Day shift.
QUALIFICATIONS:
The Service Desk Associate will provide support for local and remote users with Microsoft Outlook, standard Windows desktop applications and operating systems, a variety of commercial (COTS) packages, intranet and internet browser, Blackberry devices and Deltek applications. This is a shift work position requiring some flexibility in work hours.
Required:
Hardware/software troubleshooting experience.
US Citizenship
High school diploma or GED.
6 months of computer support in a technical call center environment.
Proven experience providing effective and professional communication addressing moderately complex technical issues via telephone, email, and person-to-person.
Demonstrated customer awareness, strong written and verbal communication skills.
Provide excellent customer service.
Experience in desktop support, IT concepts, and help desk software.
Proven ability to think and troubleshoot logically, and act decisively in critical situations.
Experience with Microsoft Office Products, Internet Explorer, and Windows.
May be some travel
Availability:
Must be willing to work between business hours of 6:30am-9pm M-F and occasional Saturdays, including several weeks of on-call responsibilities each year. Hours are subject to change.
Preferred Software and Hardware Experience:
Minimum 2 years experience computer hardware/software support
Technical certifications such as A+, MCP, MCSE, CCNA
Windows XP, Windows 7, IE 6 and IE 8, Terminal Services, VPN software, Microsoft and other commonly used commercial products (including Office 2007 Suite), strong Microsoft Outlook skills, remote access, Deltek Costpoint, Blackberry support
Account administration, password reset experience.
If you have the above qualifications and are interested, please contact Barbara Major at
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