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For your reference, we have included the original job posting below.
Help Desk
Job Number:
43879372
Company Name:
Kelly Services
Job Location:
cincinnati, OH US
Job Category:
Information Technology
Help Desk
Job Function: • Provide first level support to end users including break/fix support, assisting network administrators and applications personnel. Documentation, tracking, and follow-up on all help desk calls. Providing assistance to the network administrators with all hardware and infrastructure deployments.
Key Duties: • Ensures requests for technology services and support are properly recorded, assessed, prioritized, addressed and properly escalated. • Build strong internal customer relationships by addressing issues with the proper level of urgency. • Develop a trusting relationship with the application development and network administration personnel by becoming the first line of support for business applications and infrastructure tools. • Configure, install, troubleshoot, and repair PC and hardware. • Contribute to the design of network architecture, integration and installation. • Work closely with network administrations to maintain software/LAN/WAN/wireless security and integrity. • Provide ad hoc report writing support and training for other departments. Position Qualifications: • Bachelor's degree with concentration in IT or business preferred. • PC hardware configuration, installation and troubleshooting. • PC software installation, configuration and troubleshooting. • Voice switch, configuration and troubleshooting (Cisco Call Manager). • Experience with complex network operating environments (Cisco). • Windows XP operating systems and MS Office. • Security and Antivirus Software (Symantec). • LAN, WAN and Telecommunications technologies • Excellent oral and written communication skills. • Ability to multi-task and prioritize duties and objectives. • Strong planning and time management skills. • Experience working in a fast-paced environment. • Must have strong people and interpersonal skills. • Ability to work independently with a minimum of day-to-day direction. • Ability to represent the company in a professional manner. Measures of Performance: • Work as a liaison between the IT department and other departments to deliver exceptional systems support. • Maintain a productive and cordial relationship with key FFR-DSI system support vendors. • Ability to meet deadlines on a timely basis.
