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For your reference, we have included the original job posting below.
Help Desk Coordinator 4
Job Number:
40072077
Company Name:
Avoca
Job Location:
Dallas, TX US
Job Category:
Information Technology
Help Desk Coordinator 4
Responsible for the resolution and elevation of SAP end user issues reported by phone, e-mail, and the web. Provides 1st level day to day application support for the company's SAP users. Logs and trackes all issues reported, through Resolution. When necessary, works with 2nd level support organization to ensure problem resolution. Supports interfaces with SAP (ECC, EBP, CRM, SEM, SOLMAN, GRC),including business systems such as Business Objects and BW. Keeps up to date documentation on processes,...
