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For your reference, we have included the original job posting below.
Help Desk MI
Job Number:
24189038
Company Name:
Dendrite International
Job Location:
US
Job Category:
Information Technology
Help Desk MI
Help Desk MI Tracking Code 2007517 Job Description * Answer incoming calls and requests, troubleshoot, solve problems and provide resolution to supported users within the contracted scope of support for each client. Document all case information into the Case Resolution System.
* Follow through with users whose issues are not closed on initial contact, which may include additional communication to the user, a supervisor, or other support areas within the team; i.e. Hardware Liaison, Technical Liaison, etc.
* Performs Administrative Support Functions: ÄDocumentation of all case information and updates as information becomes available ÄIdentify and document troubleshooting techniques/steps ÄComplete Weekly Personal Time Watch
* Assist in QC and/or distribution of client databases or software, as needed.
* Respond to miscellaneous request and research from internal staff as directed by the Supervisor.
* Attend job-related training. Required Skills English speaker BA/BS or equivalent experience (preferred) Working Knowledge of MS Office Products and other standard software applications * Comprehensive understanding of PDA, laptop and desktop functionality * Good Listening Skills and the Ability to Empathize * Ability to "Talk and Type" to Record Timely and Complete Information * Communication Skills - Oral/Written. * Flexible, adaptable and be able to work in a high-pressure team environment while multi-tasking Required Experience * Requires one-year's relevant computer experience. · 2 - 4 years experience Job Location Mexico City, MEXICO Position Type Full-Time/Regular
