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For your reference, we have included the original job posting below.
Help Desk Printer Support Specialist
Job Number:
43894712
Company Name:
IKON Office Solutions, Inc.
Job Location:
Fairport, NY US
Job Category:
Information Technology
Help Desk Printer Support Specialist
Responsible for the daily support of site specific network and workstation printers. Responds to customer requests for technical support and training with the focus being on customer service. Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager. Works to ensure that the service level agreements between the customer and Ricoh are achieved. In addition, responsibilities may ...
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