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For your reference, we have included the original job posting below.
Help Desk Specialist
Job Number:
21567912
Company Name:
Nortel Government Solutions
Job Location:
FAIRFAX, VA US
Job Category:
Information Technology
Help Desk Specialist
Help Desk Specialist
Requisition Number: AM17281 Location: FAIRFAX, VA US Travel Involved: None Job Type: Regular Full Time Job Level: Experienced (Non-Management) Education: High school diploma or equivalent Skills: Position Summary: Nortel Government Solutions (NGS) is one of the nation's strongest and most dynamic systems solutions specializes in the acquisition, design, engineering, evaluation, and development of advanced IT systems and data communications networks for information systems and applications. Our long tradition of success is attributable to the bright, driven professionals atNGS.
Nortel Government Solutions has an immediate opening for a Network Technical Support & Monitoring Specialist working in direct support of the Customer’s critical voice and messaging equipment. This position will monitor customer critical voice equipment via remote monitoring tools from Nortel Government Solutions Headquarters inFairfax,Virginia.
The chosen candidate will use remote monitoring tools to identify issues with customer equipment, and then work with technical support engineers to identify problems, investigate causes and recommend solutions to correct common failures. Problems that cannot be readily resolved will then need to be escalated to Tier 2 Network Voice Support Engineer(s) for timely resolution.
The position will require the Help Desk Coordinator to work shift-work to support of the customer’s requirements for 7x24x365 day support. This position will also coordinate with the Nortel Government Solutions Account Team in best managing customer network upgrades, integration, implementation, configuration and interoperability of networking devices. Requirements Minimum Education/Experience:High School Diploma and 0-5 years of experience.
Qualifications:
The individual must have 0-5 years of direct experience with configuring, installing, troubleshooting and analyzing internetworking voice equipment, or experience with Network monitoring applications.
The qualified candidate will possess:
* Ability to work with technical support engineers to diagnosis network problems, follow procedures and processes to find solutions * Knowledge and understanding of IP, Routers, Switching Basics * General knowledge of Enterprise Voice equipment is preferred * Knowledge of Computer based remote monitoring applications and SNMP * Problem ownership and self-sufficient skills to include excellent documentation and communication skills is required.
Travel requirements/Work Hours:
Customer support and remote monitoring will occur 7x24x365 days a year. Work hour requirements will be for 2nd and 3rd shift-work, in support of the customer’s network. Specific work schedule and rotation will be determined based upon final customer workloads.
Security Clearance:U.S. Citizenship and the ability to obtain a Secret clearance is required for consideration.
***************** No Agencies Please *****************
Nortel Government Solutions offers competitive salaries and a comprehensive benefits package. Apply Online atJob Openings. Nortel Government Solutions is proud to be an equal opportunity employer.
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified itizenship may be required for some positions.
