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Communication is the heartbeat of any Army National Guard unit. By joining the Army National Guard as a Signal Support Systems Specialist, you will keep the ...
lean and efficient help desk operating practices (e.g... to new or existing applications supported by Help Desk that will provide adequate return on investment and......
For your reference, we have included the original job posting below.
Help Desk Specialist
Job Number:
25775722
Company Name:
Hypertherm
Job Location:
Hanover, NH US
Job Category:
Information Technology
Help Desk Specialist
Help Desk Specialist<br/>Location: Hanover, NH<br/>Employment duration: Full time<br/># of openings: 1<br/>Shift: 1st Shift<br/>Pay range:<br/><br/>Description<br/><br/>Overview:<br/><br/>Provides timely and effective technical support and guidance around computing services to Hypertherm Associate’s globally.<br/><br/>Responsibilities:<br/><br/>* Maintains, repairs and updates IT equipment (e.g. PCs, printers, barcode readers) and software (e.g. MS office, java, CRM) to support critical business operations.<br/>* Provides timely and effective support and education to Hypertherm associates to enhance productivity.<br/>* Assists in the development of best-in-class software and hardware standards that promote lean and efficient help desk operating practices (e.g. tools, metrics surveys etc.), which support Hypertherm business needs and continuous improvement.<br/>* Provides day-to-day support to systems administration team on corporate level applications (e.g. virus, spam) that are critical in sustaining business continuity.<br/>* Supports tasks and projects pertaining to new or existing applications supported by Help Desk that will provide adequate return on investment and supports the team’s commitment to continuous improvement.<br/><br/>Required Qualifications-<br/><br/>Education:<br/><br/>* A.S. Degree in Computer Science<br/>* 2+ years experience or 3+ years experience in related field<br/><br/>Knowledge and Skills:<br/><br/>* Working Knowledge of Windows, Macintosh, Linux and Sun Operating Systems<br/>* Working knowledge of TCP/IP and basic networking fundamentals<br/>* Basic troubleshooting principles<br/>* Customer service (e.g. strong phone, face-to-face and written communication skills, professional demeanor)<br/>* Strong time management skills (e.g. ability to organize and prioritize daily workload)<br/><br/>Preferred Qualifications-<br/><br/>Education:<br/><br/>* B.S. Degree in Computer Science and 2+ years experience<br/><br/>Knowledge and Skills:<br/><br/>* Experience evaluating and supporting implementation of enterprise software productivity solutions<br/><br/>Physical Demands:<br/><br/>Repetitive typing<br/><br/>Competencies:<br/><br/>Team Effectiveness (Solicits input)<br/><br/>Problem Solving (Sees multiple patterns and relationships)<br/><br/>Drills for Information (Digs deeper)<br/><br/>Focus on the Customer (Acts proactively on behalf of internal and external customers)<br/><br/>Emotional Self Awareness (Takes steps to monitor own behavior) Nearest Major Market: Hanover, Customer Service, Customer Service, Customer Service Representative, Service, Customer Service, Technology, Information Technology, Developer, Technical Support, Help Desk, CRM, Java, Linux
