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For your reference, we have included the original job posting below.
Help Desk Specialist IV
Job Number:
24966617
Company Name:
CDO Technologies
Job Location:
Rosslyn, VA US
Job Category:
Information Technology
Help Desk Specialist IV
Job Code :525 Division :CDO Technologies Inc Location :Rosslyn VA US 22209
% of Travel Required :None Job Type :Full Time Career Level :Experienced (Non-Manager) Education :Associate Degree Category :Information Technology Job Description :
Provides telephone and computer support to users. Logs and prioritizes calls, tracks technicians, and provides reports as required regarding compliance with Service Level Agreements (SLAs). Customer service and communication skills are necessary. Must have knowledge of PC operating systems (e.g. Windows NT, Windows 2000, Windows 2003, and Windows XP), and networking and mail standards.
• Monitor and review information from materials, events, or the environment, to detect or assess problems. • Exercise judgment to determine appropriate solutions to customer technical issues. • Training customers on internal applications such as Microsoft office.
• Maintains log and tracking mechanisms to insure proper record keeping Job Requirements :
* Associates degree in IT or computer science * 3 to 5 years technical back ground in computer hardware support and repair. * Experience supporting the following hardware. PC, laptop, laser printer, Midrange server and RF infrastructure * 2 to 4 years experience with LAN/WAN support. * Have proven experience in network configuration and support in TCP/IP, DHCP, WINS and DNS. * Software
3 to 5 years technical experience supporting and implementing the following operating systems and software. Windows 2000, XP, Windows Server 2000, Server 2003 and Microsoft Office suite. Technical experience with the following is not a requirement but is preferred. a. UNIX, Linux, Visual Basic Scripting and Microsoft .Net.
Professional Skills
1. Proven knowledge of support techniques and logical analysis of complicated problems and systems. a. Monitor and review information from materials, events, or the environment, to detect or assess problems. b. Demonstrated ability to exercise judgment to determine appropriate solutions to customer technical issues. 2. 3 to 5 years combined first and second level helpdesk experience. a. Proven customers service skills and satisfaction supporting customers in call center environment. b. Ability to work in a team environment to meet critical deadlines. 3. Communication skills both verbal and written. a. Document procedures regarding how problems are identified and resolved. b. Experience training customers on internal applications such as Microsoft office.
Certifications
1. The following certifications are not required but are recommended. a. CompTIA A+ Remote Support Technician. b. CompTIA Network + c. Microsoft MCP or MCSE
