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Independent Professional Management, Inc - Nationwide
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For your reference, we have included the original job posting below.
Help Desk Specialist
Job Number:
44102542
Company Name:
Christensen Farms
Job Location:
Sleepy Eye, MN US
Job Category:
Information Technology
Help Desk Specialist
Help Desk Specialist Location: Sleepy Eye, MN Salary Range: Competitive Exempt/Non-Exempt: Exempt Benefits: Great benefits package available! Includes: health, dental, life insurance, short and long term disability, 401K, and vacation. Check out our website for more details. Employment Type: Full Time Description: This position provides 1st level support to end users on a variety of issues. The Help Desk Specialist identifies, researches, and resolves technical problems (both hardware and software). This position will document, track and monitor each problem to ensure timely resolution and communication back to the end user. Duties: - Respond to inquiries and requests for assistance with the organization?s computer systems and PC?s/Laptops. - Install new computer hardware and software. - Troubleshoot hardware and software problems to determine resolution. - LAN and phone installation and configuration. - Work with other IT areas to resolve problems. - Create and maintain end user and desktop documentation. - Log and monitor end user requests within the Help Desk software application. - Troubleshoot issues regarding company owned wireless phones and PDAs - Administer users, groups and security through Active Directory. - Other duties assigned within the scope, responsibility and requirements of the job.
Qualifications: - Associates degree in computer science or equivalent experience - Proficiency with Microsoft Office - Ability to manage multiple tasks to a high standard - Prior experience in troubleshooting PC operating systems, hardware, application software and access rights is preferred - Strong interpersonal, communications, organizational and time management skills - Strong problem resolution skills, accuracy, and attention to detail - Microsoft Certification ? MCP or MCSA is desired
