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For your reference, we have included the original job posting below.
Help Desk Specialist / Technician
Job Number:
26804402
Company Name:
Confidential Company
Job Location:
Grand Rapids, MI US
Job Category:
Information Technology
Help Desk Specialist / Technician
Help Desk Engineer Guru (We are currently looking for someone who wants to work remotely over the internet from home, must have a fast stabile internet connection, and reliable computer, our main office is in Minneapolis, MN, but we are looking into the Grand Rapids, MI to hire someone) Be part of a growing company providing solutions for the technology industry! At , we are network infrastructure experts. We specialize in network configuration, security and support; hardware selection and installation; workstation and user support; and CIO-level consulting and planning. Whether a client organization is seeking help with a one-time project or is looking for ongoing help from a virtual IT department, is their trusted guide. We help organizations cut through the complexity and bring light where there is darkness. If you're an IT professional looking for exciting, new opportunities, look to . As a provider solid technology and simple solutions we love to discover the potential of technology. With our clients spanning all industries, you'll benefit from challenging and diverse environments. At , we invest in our people with continuous training and certification opportunities, along with competitive benefits and compensation. We are seeking a skilled Help Desk Engineer Guru with not only sound technical and time management skills, but the ability to interact with clients professionally. You'll be working with other engineers, using remote support tools, in an organized, supportive environment. Our clients are small to medium sized businesses in the Twin Cities with up to 100 users. They use a lot of Windows XP, Server, and Exchange, plus MS Office, Blackberries, iPhones and firewalls and routing infrastructure from a variety of vendors. The selection process starts with seven questions. Specialization is all right; you don't have to get a 100%, but if you can't answer 4 out of the 7 questions below (without Googling), then this isnt the position for you. Send your resume along with a cover letter. Note your resume wont be reviewed if you dont send a cover letter. If you respond to this job posting with answers to the following 7 questions, your resume will be reviewed and handled with priority. 1. Briefly describe how you would migrate a user from a Windows XP OS (any version) to a Windows 7 OS (any version). 2. All users at a certain office are reporting their internet is down. You confirm with the ISP that the line is up and stable. Walk through the next few *remote* troubleshooting steps. 3. Name two of the most effective ways to secure Wi-Fi wireless access. Which would you recommend and why? 4. How does an exchange server interact with Outlook configured for RPC over HTTPs? 5. If a user sends you an email with a screenshot of an error message they received how would you proceed to fix the problem and prevent the error message. 6. One user reports she is not receiving emails in Outlook. Other users are receiving emails fine. You check the Exchange server and confirm her mailbox and her user account are in good condition. What are a few common issues to check for on her local computer? 7. A user reports that their computer is running slow, briefly describe how and what you would check to identify the problem. Position requires some IT experience, over the phone customer support, and strong working knowledge of Microsoft office suite, Windows XP, Vista, and Windows 7, basic networking, but above all a friendly personality, and ability to learn new technical things quickly. Submit your resume and answers to the 7 questions to Brian Adkins at [click on "Apply Online" button]. We offer competitive compensation and a comprehensive benefits package. You can learn more about us by visiting our website at *please do not call our main of Category: Help Desk and Customer Support