Help Desk Support Service SpecialistHelp Desk Support Service Specialist
Clearance Required Yes-Ability to Obtain
US Citizenship Required No
Schedule Full Time
Date Posted 1/11/2012
Location GA-ATLANTA
Job Description
Candidate will provide customer support assistance in a Windows XP/7 environment. This position requires the ability to take incoming customer calls over the telephone, log calls in Peregrine Service Center, and resolve them in a timely manner. Must be able to meet SLAs in a high volume environment. Must have solid MS application experience. Candidate will provide extensive support to remote customers utilizing Citrix and must be able to troubleshoot remote access problems effectively. Candidate will be responsible for some network administration tasks to include creating new users, assigning rights, resetting passwords, etc.
**This requisition is being used as a sourcing tool - to generate candidates for a position that may be opening soon.
Required Skills
Hardware: Experience working with a variety of Intel based PCs, laptops and servers; network printers; Blackberry hardware support.
Software: Knowledge of Windows XP/7, MS Office Professional, MS Exchange, Citrix, MS Office 2007, Remote Desktop software experience (SMS), TCP/IP, Outlook Exchange, Blackberry software support (BES/BAS), RSA security fobs.
Highly skilled in multi-tasking is a must.
Desired Skills
Certifications: Microsoft Certified Desktop Support Technician (MCDST) and Microsoft Certified Systems Administrator (MCSA) are both highly desired. Candidate should have experience assisting customers utilizing the Windows XP Remote Assistance feature in SMS. The HDI Customer Support Specialist Certification (CSS) or HDI Help Desk Analyst Certification (HDA) is highly desired. Experience with a incident ticketing system such as HP Service Center(Peregrine)or Remedy is highly desirable.
Education
High school diploma or equivalent.
Experience
n/a
Requirements
Duties may require bending, twisting and lifting of materials up to 25 lbs. Duties will require standing, walking, sitting, crawling, reaching, speaking, and hearing.
Hazards
None
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