We apologize for the inconvenience but the job you are looking for has been filled or it has been removed by the recruiter. For your reference, the original listing is shown at the bottom of this page.
Listed below are the top 10 out of 297 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in HOME, DC
The Computer EndUser Support Tech resolve issues with desktop/laptop computers, client software, peripherals, printers, local network, and other information ...
Training and Exercise Specialist in Homeland Defense/Homeland Security programs for Technical Services, to include the National Exercise Program (NEP) and various ...
Trainee Training and Exercise Specialist in Homeland Defense/Homeland Security programs for Technical Services, to include the National Exercise Program (NEP) ...
Senior Training and Exercise Specialist in Homeland Defense/Homeland Security programs for Technical Services, to include the National Exercise Program (NEP) ...
Junior Training and Exercise Specialist in Homeland Defense/Homeland Security programs for Technical Services, to include the National Exercise Program (NEP) ...
Develops and maintains allhazards disaster and emergency planning and management plans, policies, and procedures, and provides advice and recommendations on ...
Typically four or more years experience in television, working in I.T. client service or broadcast maintenance capacity, with a demonstrated ability to troubleshoot ...
Responsibilities Include: Deployment of laptop and desktop machines and configure OS based on group permission and Active Directory settings. Using Active Directory ...
Qualified individual to cleanse data spills of higher classified or compartmented information on systems which are not cleared for the material. Tasks include, ...
For your reference, we have included the original job posting below.
Help Desk Support Specialist
Job Number:
25626053
Company Name:
SRA International
Job Location:
HOME, DC US
Job Category:
Information Technology
Help Desk Support Specialist
Position Title Help Desk Support Specialist Location DC - HOME (DCHOME) Clearance Required Yes - Required to Start Clearance Type Agency Specific Daily Responsibilities The successful Help Desk Technician will:
• Provide telephone support to the end-user community on hardware, software, and network related problems, questions, and use.
• Provide first-level problem resolution on the telephone with users by walking the user through a series of steps to determine the problem; classifies level, priority, and nature of problem.
• Diagnose problems and/or problem requiring physical interaction with the end user; dispatch technical support specialists from appropriate team.
• Open, track, and close trouble tickets; ensure problem ownership and promoting end-user satisfaction; track activities of technical support specialists to whom tickets were assigned.
• Assist end-users and IT specialists by phone and email with first-level technical support; work to resolve as many incidents at the Tier I level.
• Work with Tier II and other groups to resolve technical problems.
• Create tickets, respond to tickets, and escalate tickets as necessary to the proper groups. Each ticket must have detailed troubleshooting documentation that explains the problem, work done on the problem and the resolution to the problem.
• Provide timely responses to client and management requests. Status updates on such requests need to be provided on a regular basis.
• Follow set policies and procedures when assisting clients to ensure proper handling of requests.
• Contribute knowledge and updated information to maintain the Help Desk SOPs and Training manuals for Tier I support.
• Assist in new hire training to ensure successful integration into the team.
• Maintain a professional attitude and provide excellent customer service at all times, to include maintaining a good work ethic and assisting other analysts when needed. Daily Responsibilities Continued
Required: Years of experience (min) 1-2 Required: Degree None Required: Skills . Wide range of skills and knowledge in computer hardware and software as well as networking systems in use at government sites. . Excellent troubleshooting and critical thinking skills. . A thorough understanding of technical support practices such as ticket documentation, service level agreements, statistics and escalation processes. . Thorough knowledge of PC hardware, a good working knowledge of Windows XP and 7, and extensive knowledge of standard PC software (Office 2003 & 2007). . Excellent verbal and written communication skills. . Quick learner, self starter, the ability to work independently and as part of a team. . Customer focused, a team player, and able to work on multiple tasks with minimal supervision. . Able to work within time constraints and follow set processes and procedures. . Possess excellent written and communication skills. . Experience with one or more of the following software programs: Remedy, LANDesk, Crystal reports, Cisco Historical Reports, RSA Authentication Manager, Exchange Admin tool, WhatsUp Gold. Requisition Number 30115BR Desired: Degree Bachelors Desired: Skills . Microsoft Office Certification . Microsoft Desktop Certified Technician . ITIL certification . Industry certifications such as HDI (Help Desk Institute), MCP (Microsoft Certified Professional), A+, etc. Desired: Subject IT
