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For your reference, we have included the original job posting below.
Help Desk Support Specialist
Job Number:
25042783
Company Name:
Big Fish Games, Inc.
Job Location:
US
Job Category:
Information Technology
Help Desk Support Specialist
Help Desk Support Specialist
Job ID: 2010-1590 Location: US-WA-Seattle
Experience (Years): 3 Posted Date: 6/21/2010
Category: Information Technology - All Openings
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Overview :
Founded in 2002, Big Fish Games is a multi-platform developer, publisher and distributor of casual games, including downloadable, flash, social, MMO, console and mobile games. Renowned for offering A New Game Every Day!®, Big Fish Games distributes more than 1.5 million games per day worldwide. With headquarters in Seattle and offices in Vancouver, Canada, and Cork, Ireland, Big Fish Games partners with 500+ game developers and develops and publishes some of the industry's leading brands, including Mystery Case Files® , Hidden Expedition® , Drawn™ , Fairway Solitaire™ , My Tribe™ and Faunasphere™ . For more information about Big Fish Games, visit .
Our Operations Team is currently seeking a Help Desk Specialist who will be responsible for assisting in the support of end users for our corporate office in Seattle. In this position, you will work on help desk initiatives as directed by the Corporate IT Manager.
Responsibilities :
* Provide first-line triage and help desk support to a diverse group of internal customers * Provide support for and troubleshoot problems with desktop/laptop hardware, software, and peripherals and document installation instructions, trouble ticket details and resolutions * Assess urgencies and route trouble tickets to appropriate IT staff through Request Tracker ticketing system * Assist with the implementation and coordination of IT project activities with other IT staff, business owners, project team members, and other stakeholders
Qualifications :
* Associate Degree preferred; will consider a combination of experience and education * Knowledge of Internet protocols (HTTP, HTTPS, FTP, SFTP), basic networking (ports, proxies, routers, switches, etc.) * Understanding of Windows XP, Windows Vista, Windows 7, Mac OSX, MS Office Suite, Adobe Suite, Active Directory, Linux knowledge also helpful * Familiar creating and managing Windows OS images with acronis or other imaging software * Ability to thrive in a fast paced environment, strong team player * Passion for providing superior customer support to internal team members * Ability to understand client needs and recognizes, responds or refers business needs as they arise * Ability to work cross-functionally with other technical teams across the organization * Reliable, independent thinker possessing a high attention to detail
