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Participates as a member of an Information Technology (IT) technical team or teams. May lead a small team of support engineers or application. Independently ...
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For your reference, we have included the original job posting below.
Help Desk Support
Job Number:
25581421
Company Name:
InfoReliance
Job Location:
VA US
Job Category:
Information Technology
Help Desk Support
Help Desk Support Location: VA Requisition City: Company Order Number: 10-211 # of openings: 1
Description
The IT Support Specialist is entirely responsible for Service Desk Operations, for InfoReliance employee support. They respond to, categorize, and assign initial Service Desk requests and are responsible for Tier 1 troubleshooting. This includes hardware, software, and peripheral troubleshooting; phone system and voicemail support, mobile devices, and PDA troubleshooting. The IT Support Specialist is also responsible for purchasing, supply management including small peripherals (keyboards, mice, monitors, printers), and printer toner and paper. Finally they are responsible for asset receiving and tracking.
Minimum Requirments: • Help Desk Operations Lead (2 yr) • Microsoft Windows Server Family (1 yr required; 2 yr preferred) • Microsoft Windows Desktop OS Family (1 yr required; 2 yr preferred) • Microsoft Office (1 yr required; 2 yr preferred) • TCP/IP Networking (1 yr required; 2 yr preferred) • Basic printer troubleshooting and maintenance (1 yr required; 2 yr preferred ) Familiar with: • Hardware maintenance (adding memory, hard drives, RAID configuration; BIOS configuration) • Other Microsoft technologies (SharePoint, CRM, SQL, file sharing) Highly Desired: • Have strong interpersonal and verbal communication skills. • Effective written communication skills; efficient and accurate typing skills. • Proven exemplary customer service experience, preferably with letters of recommendation and/or commendation. • Solid experience working directly with customers, preferably providing technical software support. • Proven ability to work in a team environment, especially with diverse technologies and user groups. • Strong time management and organizational skills. • Ability to analyze, evaluate and solve problems of a difficult process or technical nature with strong interpersonal and troubleshooting skills • Ability to identify process improvement areas and author work instructions reflecting the new/improved workflow process. • Be able to work independently. All of these are a plus, but not required: • CompTIA Security+, A+, Network+ • MCDST (Microsoft Certified Desktop Support Technician) • MCSA (Microsoft Certified Systems Administrator) • MTA (Microsoft Technology Associate)
**Applicants selected shall be subject to a background investigation and must meet eligibility requirements for access to classified information**
