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Listed below are the top 10 out of 28 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in NASHVILLE, TN
Since 1980, DISH Network is the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners all those ...
The following opportunity is available in Nashville, TN. Upon submitting your resume, please indicate your desire for this PartTime opportunity. Part Time ...
Associates or Technical degree required or equivalent special electronics training or equivalent work experience or relevant military experience.. Bachelor's ...
Description LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? A job with AT T as a Premises Technician can provide you with exactly that! Take advantage of ...
Description LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? A job with AT T as a Premises Technician can provide you with exactly that! Take advantage of ...
Description LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? A job with AT T as a Premises Technician can provide you with exactly that! Take advantage of ...
Advanced Technology Services, Inc - Nashville, TN US
Advanced Technology Services (ATS) improves the productivity for many of the worlds most respected company's, allowing organizations to control their technology ...
Associate Network Administrator Reporting AnalystPOSITION SUMMARYCandidate will be a part of the CHS IT Operations Support team and will be responsible for ...
Job Title: Associate Monitoring Analyst POSITION SUMMARY As a key member of the Operations Support Team, this role will be responsible for administering and ...
Job Title: Associate Network Administrator Reporting Analyst POSITION SUMMARY Candidate will be a part of the CHS IT Operations Support team and will be responsible ...
For your reference, we have included the original job posting below.
Help Desk Technician Associate
Job Number:
25652245
Company Name:
CSC
Job Location:
NASHVILLE, TN US
Job Category:
Information Technology
Help Desk Technician Associate
Title: Help Desk Technician Associate Location: TN: TENNESSEE-NASHVILLE
Essential Job Functions
* Answers help desk telephones for assigned account(s) and responds to moderately complex customer inquiries to ensure customer needs are met.
* Assists the customer in resolving complex technical problems on a primary account by providing guidance regarding software and hardware problems. Resolves and/or refers highly complex technical problems as appropriate.
* Follows up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
* Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
* Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved.
* Analyzes and evaluates inquiry/problem reports and makes recommendations to reduce help desk call rates.
* May provide leadership and work guidance to less experienced personnel.
Basic Qualifications
* High school diploma or G.E.D.
* Two or more years of technical training
* Four or more years of technical or customer support experience
* Experience working with company products and operating systems
* Experience with solving computer-related problems
* Experience working with company escalation policy
Other Qualifications
* Interpersonal skills for interacting with team members and clients
* Communications skills
* Organization skills to balance and prioritize work
* Analytical and problem solving skills
* Leadership skills to mentor and provide guidance to less experienced personnel
