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Listed below are the top 10 out of 183 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in OAKBROOK TERRACE, IL
Since 1980, DISH Network is the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners all those ...
Since 1980, DISH Network is the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners all those ...
Since 1980, DISH Network is the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners all those ...
Since 1980, DISH Network is the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners all those ...
Since 1980, DISH Network is the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners all those ...
Since 1980, DISH Network is the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners all those ...
Since 1980, DISH Network is the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners all those ...
Since 1980, DISH Network is the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners all those ...
Since 1980, DISH Network is the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners all those ...
Since 1980, DISH Network is the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners all those ...
For your reference, we have included the original job posting below.
Help Desk Technician Associate
Job Number:
26374918
Company Name:
CSC
Job Location:
OAKBROOK TERRACE, IL US
Job Category:
Information Technology
Help Desk Technician Associate
Title: Help Desk Technician Associate Location: IL: ILLINOIS-OAKBROOK TERRACE
Essential Job Functions
* Answers help desk telephones for assigned account(s) and responds to moderately complex customer inquiries to ensure customer needs are met.
* Assists the customer in resolving complex technical problems on a primary account by providing guidance regarding software and hardware problems. Resolves and/or refers highly complex technical problems as appropriate.
* Follows up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
* Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
* Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved.
* Analyzes and evaluates inquiry/problem reports and makes recommendations to reduce help desk call rates.
* May provide leadership and work guidance to less experienced personnel.
Basic Qualifications
* Two or more years of technical training
* Four or more years of technical or customer support experience
* Experience working with company products and operating systems
* Experience with solving computer-related problems
* Experience working with company escalation policy
Other Qualifications
* Interpersonal skills for interacting with team members and clients
* Communications skills
* Organization skills to balance and prioritize work
* Analytical and problem solving skills
* Leadership skills to mentor and provide guidance to less experienced personnel
