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For your reference, we have included the original job posting below.
Help Desk Technician Sr Assistant
Job Number:
25872737
Company Name:
CSC
Job Location:
COPPELL, TX US
Job Category:
Information Technology
Help Desk Technician Sr Assistant
Title: Help Desk Technician Sr Assistant Location: TX: TEXAS-COPPELL
Essential Job Functions
* Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met.
* Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
* Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
* Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
* Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
Basic Qualifications
* One or more years of technical training in computer support
* Two or more years of technical or customer support experience
* Experience working with company products and operating systems
* Experience with solving computer related problems
* Experience working with company escalation policy
Other Qualifications
* Interpersonal skills to interact with customers and team members
* Good communication skills
* Organization skills to balance and prioritize work
