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Listed below are the top 10 out of 236 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in BLOOMINGTON, MN
Since 1980, DISH Network is the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners all those ...
Since 1980, DISH Network is the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners all those ...
Since 1980, DISH Network is the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners all those ...
Since 1980, DISH Network is the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners all those ...
Since 1980, DISH Network is the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners all those ...
Since 1980, DISH Network is the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners all those ...
Since 1980, DISH Network is the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners all those ...
Since 1980, DISH Network is the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners all those ...
Since 1980, DISH Network is the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners all those ...
Since 1980, DISH Network is the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners all those ...
For your reference, we have included the original job posting below.
Help Desk Technician Sr Associate
Job Number:
26374923
Company Name:
CSC
Job Location:
BLOOMINGTON, MN US
Job Category:
Information Technology
Help Desk Technician Sr Associate
Title: Help Desk Technician Sr Associate Location: MN: MINNESOTA-BLOOMINGTON
Essential Job Functions
* Answers help desk telephones for account(s) and responds to complex customer inquiries to ensure customer needs are met.
* Assists the customer in resolving highly complex technical problems on a primary account by providing guidance regarding software and hardware problems.
* Oversees follow ups with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
* Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
* Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved. Recommends changes to policies and procedure to streamline operations.
* Analyzes and evaluates inquiry/problem reports and makes recommendations to reduce help desk call rates.
* Provides leadership and work guidance to less experienced personnel.
Basic Qualifications
* High school diploma or G.E.D.
* Two or more years of technical training
* Eight or more years of technical or customer support experience
* Experience working with company products and operating systems
* Experience with solving computer-related problems
* Experience working with company escalation policy
Other Qualifications
* Strong interpersonal skills for interacting with team members and clients
* Strong communication skills
* Strong organization and time management skills
* Strong analytical and problem solving skills
* Strong leadership skills to guide and mentor the work of less experienced personnel
