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For your reference, we have included the original job posting below.
Help Desk Tier 1
Job Number:
26724883
Company Name:
Avaya
Job Location:
Buenos Aires, AR
Job Category:
Information Technology
Help Desk Tier 1
Job # 37727BR Job Title Help Desk Tier 1 Business Group Global IT Job Category IT and Research and Development (Indiv. Contributo City (Non-US) Argentina - Buenos Aires Country Argentina Job Description Monitors and maintains technology and infrastructure services support to the business and works with IT organizations and 3rd party service providers to ensure that 'best in class' services are provided to the end users and that procedures are standardized and aligned with industry best practice and the IT Information Library (ITIL) framework. May have any of the following responsibilities: supports the partnership between IT managers and business leaders to obtain business requirements and development plans; installs end user equipment, software, and telecommunications systems/networks and consults with the client regarding PC/Workstation and software problems and malfunctions; supports and administers routine computer systems or databases; resolves issues regarding installations, setups, error messages, system statues and downtime procedures and voice communications; provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software; provides basic user administration, assigns passwords and administers access rules. Goals and objectives are assigned by an immediate supervisor. Work performed depends on others for instruction, guidance, and direction. Deals with routine to moderately complex problems or issues. Typically requires 1 - 3 years experience with a Bachelor's degree or equivalent experience. Qualifications Agent must speak English as well as Spanish fluently and have some sort of Helpdesk experience.
