Helpdesk Analyst
- Title: MS Exchange Helpdesk Analyst (Technical Support)
- Duration: 6 month renewable contract, possible contract to hire
- Location: Clarksville, VA 23927
Responsibilities:
- This person will interface with necessary customers and/or business support groups and escalate issues to the appropriate support groups. This person may perform network and/or system emergency corrective and preventative maintenance based upon leadership direction.
Essential Functions
Interacts with all levels of management and the customer to ensure the assigned
activities/deliverables are successfully completed. Keeps all parties informed of the current state of the assigned activities/deliverables, as required.
Pre-requisites:
Experience with our client standard Service Delivery processes and tools; ability to work with the delivery team and the ITIL Implementation Lead to develop Service Delivery processes and documentation; ability to customize our client standard processes as necessary to address requirements in this client dedicated non-leveraged account.
Clearance Requirement: Capable of or Already Obtaining a Security Clearance
Degree: Bachelor's Degree preferred or 2-5 Years Equivalent Experience
Experience: 1 - 3 years preferred. ITIL v2 or v3 knowledge preferred
Process experience and Service Delivery leadership a plus
Schedule: M – F, 6 AM to 10 PM (9 hour shifts including 1 hour for lunch)
Travel: Minimal, if any
Requirements:
Exchange 2007-2010 experience supporting over 10k mailboxes.
- Exchange account administration skills
- Mailbox creation
- Mailbox deletion
- Enterprise Vault Version 8 and 9 account administration skills
- Active Directory account administration skills
- Account creation
- Account deletion
- Blackberry Enterprise Server (BES) account administration skills
- Mailbox creation
- Mailbox deletion
- Demonstrate level 1 Microsoft Exchange troubleshooting skills
- Excellent client facing communication skills
- Team oriented
- Flexible work hours
