Helpdesk Analyst

Helpdesk Analyst

Title: Helpdesk Analyst
Location: United Kingdom-Motherwell
Company background:
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR's assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.


Position Description
The Helpdesk Analyst based in Eurocentral, works in a high volume call centre environment supporting NCR's customers (both internal and external). The HA will provide resolution to technical and non technical queries for our customers products and services. The Helpdesk Analyst will have good organisational skills and will be situated within a team but the ability to work on their own and use initiative would be advantageous


Key Areas of Responsibility
. The Helpdesk Analyst will utilize their technical skill, available systems and tools, and understanding of known solutions accompanied with great customer service to resolve problems in a timely manner.

. The main focus for the Helpdesk Analyst is Customer Service. Previous experience of customer care is essential, followed by an ability to diagnose and resolve the following types of issues:

1. Software/Firmware
2. Hardware Fault Diagnosis
3. Administration of Systems
4. Communication Errors

. The helpdesk Analyst will ensure the customers entitlement of services, remotely deliver solutions and escalate calls deemed to be unresolvable by telephone to the correct department or Team Leader

. The Helpdesk Analyst will have an excellent telephone manner, showing patience, controlling the call and working towards achieving set targets.

. The Helpdesk Analyst will use various software packages to assist them in their daily duties; the candidate must have good PC Skills/Keyboard proficiency.

. To seek to continually improve and add value to the departments operation.

. To ensure effective communication to both users and colleagues at all levels within the department.

. To participate and contribute to projects/initiatives as directed by Team Leaders or Management to improve the overall effectiveness and efficiently of the department.

Experience Requirements

Basic Requirements
. A complete technical understanding of Streamline Helpdesk procedures, systems and terminals.

. 1 years experience in a Helpdesk/Call Centre environment.
. Excellent communication and customer service skills.

. Computer literate

. Strong Team Work Skills

. Ability to balance quantity / quality demands of the role and work under pressure.

. Must be flexible / adaptable to change.


Hours: Open 7 days per week, Mon-Fri 08:00-20:00, Sat 09:00-18:00, Sun 10:00-16:00

The position encourages self development with the potential to work in various departments when required giving a better and broader understanding of the business

**To apply for this position, and for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs, please visit ourcareers siteatwww.ncr.com\careers. If you any questions regarding this role, please contact

Statement to Third Party Agencies:
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees orcharges associated withunsolicited resumes.

EEO Statement
NCR is an equal opportunity employer. It is NCR's policy to hire, train, promote and pay associates based on their job-related qualifications, ability and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, physical or mental disability, sexual orientation or veteran status.