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For your reference, we have included the original job posting below.
Helpdesk Analyst/PC Tech Co-op
Job Number:
26741228
Company Name:
Enterasys Networks, Inc.
Job Location:
US, MA US
Job Category:
Information Technology
Helpdesk Analyst/PC Tech Co-op
Helpdesk Analyst/PC Tech Co-op - US - Andover, MAAbout Enterasys Networks and Siemens Enterprise Communications GmbH & Co KG
Enterasys is the network infrastructure and security division of Siemens Enterprise Communications GmbH & Co KG, a premier, privately-held world-wide provider of end-to-end communications solutions. Our solutions enable organizations to improve productivity and efficiency as well as reduce costs through easy-to-deploy applications and infrastructure that work within existing IT environments. Enterasys wired and wireless network switching, routing and advanced security solutions deliver high performance, reliable network connectivity that optimizes application performance and drives down operational costs through innovative technology and automation. At Enterasys, our culture and all aspects of our operations are built around the mantra that there is nothing more important than our customers. Our 97% customer satisfaction rate andaward-winning support organizationprovide strong proof that we're on the right track. For employees, we offer the opportunity to build on a 25 year legacy of technology leadership in a work environment that is large enough to provide a stable and profitable place of employment, but small enough where each person has a direct impact on the company's success each and every day. More information on Enterasys and Siemens Enterprise Communications GmbH & Co KG is available .
Position Responsibilities: If you want to work with a dynamic company where your innovation and creativity are encouraged, where you can make a direct impact, challenge yourself and enhance your skills, and be empowered to get things done quickly, then Enterasys is the place for you!Req # 3844, Helpdesk Analyst/PC Tech Co-opAndover, MA Position Responsibilities: * Supporting 10 System Admininistrators and a Manager * Working with the Server, Storage and Backup Administrators to support the Day to Day tasks required to keep the business running efficiently and to support tasks required for new projects to enable the business. * Work on Projects to provide data back to the group for future decision making plans
Requirements:
* Course of study in based around IT (BSCS, BSIT, Network Certifications) * Ability to work collaboratively in a team environment * Experience with Windows * Ability to work independently on Projects with minimal direction * Ability to clearly document findings; and verbalize explanation. * An assertive demeanor with ability to complete tasks promptly. * An ability to multitask
Desired Skills/Experience:
* Experience with Windows XP/Vista/7 * Experience with VPN * Customer Service Experience * Knowledge of Microsoft XP, Vista or 7 Operating System * Experience with Microsoft Office * Ability to logically troubleshoot issues
Interactions: Primary interaction will be with a highly technical and experienced IT Operations Team. In some cases interaction may also be on our customer service side all the way up to the CEO.
Notes: No Third Party Agency Candidates Considered Additional Information Position Type:Co-Op/Intern Req Number:3844 Enterasys offers a competitive, complete and comprehensive benefits package that
includes: * Company Matched 401K * Generous time off policy * Performance Incentives * Tuition Reimbursement * Employee Referral Bonus Program * Blue Cross Blue Shield Health Insurance plus Vision and Dental Insurance * Onsite State of the art exercise facility with locker/shower rooms * Onsite Cafeteria, open for Breakfast & Lunch offering free beverages. Enterasys Networks is an Equal opportunity Employer — For more information,
please visit us Apply Online
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