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For your reference, we have included the original job posting below.
Helpdesk Technician (627)
Job Number:
25686596
Company Name:
Applied Information Sciences, Inc.
Job Location:
Washington, DC US
Job Category:
Information Technology
Helpdesk Technician (627)
Helpdesk Technician (627) Location: DC Metro Area Company Order Number: 627 # of openings: 1
Description
Most companies say they have great culture, work-life balance, and exciting opportunities. So, what can we say here that will differentiate us? Only the truth: our corporate cultureisdifferent. We value those who want to be on the cutting edge of technology. If you’re known in the community for having great skills and expertise, then you will find your home at AIS. In a time when most companies are scaling back, we remain committed to progressive growth. And this is the reason finding and retaining the most talented people in our domain is so crucial: we want the best team to move forward with us as we continue to experience unparalleled growth.
It is critical to find top people at all levels in order to continue delivering the best customized solutions for our clients. There are all levels of helpdesk technician, working on all tiers of problems, and this is true of all of our positions. Currently our Federal team is seeking Helpdesk Technicians to provide the best level of support possible.
The Helpdesk Technician Will: * Utilize problem-solving skills to troubleshoot, determine the nature of the problem, and take corrective actions as necessary. * Assist users via phone and on-site support to install, upgrade, and maintain desktop and portable computer hardware, software, printers, and peripherals. * Interact with clients, other members of the team and project managers in a positive manner to deliver on-time and above standard solutions for our clients. * Use knowledge of network support, PC workstations, software, and systems to resolve problems in a timely manner. * Maintain baseline image of standard client workstation configuration on desktop PCs and notebook computers to provide quick, effective responses to requests. * Enter all pertinent customer support information into the Remedy database and document the solution or status of the service call to comprehensively follow through on all customer service issues. * Have a strong desire to gain or use extra-curricular certifications as part of ongoing professional growth. * Continue to hold a minimum of DoD Secret security clearance by maintaining high ethical and moral standards in order to access Federal locales and networks * Be open to being on-site 100% of time at client location inArlington,VA.
Success Criteria: * Utilize comprehensive knowledge of PCs, printers, networks, and networking devices to support and provide diagnostics for Intel based PC equipment and related peripherals. * Use a minimum of three years experience in Information Technology 2+ years in a technical support environment to implement technical solutions. * Use comprehensive knowledge of Windows 2000, Windows XP Pro, and the Microsoft Office Suite to communicate pleasantly with clients and demonstrate resolutions to issues. * Use organizational, detail-oriented personality, and ethical behavior to interact daily with client services team.
Bonus Skills: * Knowledge of LAN/WAN protocols, cabling, installation, and servicing * Knowledge of virus detection software * Knowledge of Internet browsers
Intrigued? Check out these compelling AIS statistics: * AIS currently boasts a 85% retention rate * 85% of our original clients from twenty-six years ago are still clients to this day * Average tenure is over eight years * Paid premium on medical, vision, and dental for the employee, paid overtime, and state of the art development tools are all a part of our outstanding benefits program
Our best employees belong to user groups, share ideas, value knowledge, and are constantly learning. We are looking for people who recognize this level of excellence in themselves. Applied Information Sciences is an Equal Opportunity Employer and does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, non-disqualifying physical or mental disability or any other basis covered by law. Employment decisions are based solely on qualifications, merit and business need.
