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For your reference, we have included the original job posting below.
Helpdesk Technician -7697
Job Number:
43524684
Company Name:
Camber Corporation
Job Location:
Palmdale, CA US
Job Category:
Information Technology
Helpdesk Technician -7697
Helpdesk Technician -7697 Work Location: Palmdale Job Code: 7697 # of openings: 1 Salary Range (Annual): TBD
Description
Camber Corporation is seeking a Helpdesk Technician II to join our diverse, team-oriented Company that is Customer Focused- Employee Driven. The successful candidate will join our team of exceptionally dedicated professionals in an exciting and rewarding fast-paced highly successful company. Required: Combination of 4 years experience in Windows XP, Vista, and/or Win7 remote and desk-side configuration and support. Strong working knowledge of: Windows Active Directory, OS configuration, workstation hardware configuration, peripheral setup and maintenance, software OS and application troubleshooting. Effective verbal/written communication skills and deliver customer-satisfaction. Desirable: Experience using enterprise trouble ticketing systems such as Remedy, or System Magic. Experience using remote desktop support tools. Highly Desireable: Valid Department of Defense Information Assurance Workforce Improvement Program certification in the Information Assurance Technical (IAT) category, Level II (Security+) at the time of hire. Desirable: Existing CE certification in enterprise desktop support (e.g. MCITP, MCDST, MCSA, MCSE, etc.) for Windows XP/Vista or Win7. Education: Associate's degree or equivalent in Computer Science or related discipline. Two years of technical experience may be substituted for education requirements. Clearance: Must have current favorable clearance, or NACI or higher investigation for eligibility for IT-II Sensitive (Public Trust). Job Duties: Support the user community by answering and resolving trouble tickets in regards to the DCMA network infrastructure, Windows AD user accounts and computer registration, desktop/laptop configuration, and applications. Resolve issues or identify and involve external sources in the trouble resolution process in a timely manner. In particular, the contractor shall: Answer trouble tickets for users Document resolution of trouble tickets Configure workstations for new users Configure laptops for remote users Provide phone, remote desktop, and onsite troubleshooting Perform both manual and automatic installation of updated software packages.
About Us
Camber Corporation is headquartered in Huntsville, AL. Founded in 1990, we have over 106 locations worldwide. We provide responsive engineering services and technical support to our customers worldwide. Camber recognizes its employees are its greatest asset, and customer-focused efforts are the primary reason for its success. Key competencies include Information Technology, Homeland Security including support for the development of Chemical and Biological defensive systems, Training and Education including Distributed/Distance Learning, development of Decision Support Systems, Modeling and Simulation, Systems Engineering, and Software Engineering. Camber Corporation provides simulation based tools and services for training, mission planning, rehearsal, after action reviews, virtual reality command and control, and engineering analysis.
