Helpdesk Technician

Helpdesk Technician

Helpdesk Technician


Job Code: 72872
Location: Whitehall, PA US
Travel Involved: 0-10%
Job Type: Full Time
Job Level: Entry Level
Education: High School or equivalent
Skills:
Category: Information Technology
Position Summary:

EZ Micro Solutionsis a progressive, 18-year old professional Technology Services Company which serves as an on-demand IT department for small and medium-sized businesses. We leverage our team of Helpdesk specialists, leading edge technology and highly refined processes for systems management and unique business model to provide our customers proactive, unparalleled and relatively risk-free service. With our advanced server monitoring we can assure management of our clients’ servers, backups, spam / email, disaster recovery and network health is always reliable. Our computer systems support and professional consulting can assist with streamlining IT procedures and applications and produce a scalable network that can in-turn show return on investment.
Where most IT companies are reactive, we strive to be proactive. Our team demonstrates the initiative and drive to support this philosophy. Want to be a part of it? Consider this opportunity with our Help Desk.

Helpdesk Technician

We're looking for a full time Helpdesk Technician for our friendly, fast-growing company with a collaborative, team-focused culture. We take pride in doing our jobs well and helping our clients make the most of their technology. There are no arrogant techs here — we look for people who have not just the technical skills but also the communication ability to work well with clients no matter their level of tech-savvy.

In your role as a Helpdesk Technician, you will be responsible for handling first level support of service requests. This relates to all technology, to include: workstations, servers, printers, networks and vendor specific hardware and software. This will include both telephone and remote support using state-of-the-art managed services tools as well as occasional onsite support. The majority of our clients are running Windows/Windows Server/Small Business Server, although Mac skills are useful as well.

This position requires a high level of independence and strong client service skills. Organizational ability is important to keep track of all tasks, because the job requires a great deal of multi-tasking. You are likely to perform work for many different clients in any given week, and it can be challenging to balance your time. We also require accurate and timely tracking of client work, service calls, and related documentation including timesheets.

This is not a job for someone who wants to do the same thing from day to day – there is a lot of variety and a lot of opportunity. We enjoy our work and our clients, and we'd like to find someone who fits well within this culture.

Requirements

Job Requirements:
* 3 years experience
* Degree in computer-related field, with courses in computer science
* Demonstrate a thorough working knowledge of Microsoft–based small business systems infrastructure
* Skillful at analysis and troubleshooting of related systems components
* Ability to establish priorities, work independently and proceed with objectives without supervision
* Ability to develop/follow standard processes and complete documentation as needed
* Ability to handle and resolve recurring problems, including escalation as needed when you require outside assistance
* Ability to communicate well with clients, including clear explanations of complex technology issues
* Installing/Administration/Maintenance
* Desktops and laptops in a networked environment
* Administer Microsoft Small Business Server/Exchange Server
* AVG Virus Protection Software
* Configure and setup BlackBerry, Windows Mobile Devices and iPhone
* Preventive Maintenance: Monitor Servers for changes in Backup, Drive Space, etc.
* Troubleshooting: PC Hardware Issues PC Software Issues Heavy Desktop Support Virus/Spyware Removal Mobile Devices (iPhone, BlackBerry, Windows Mobile Device)
Benefits:
We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary depending on experience, and an extensive benefits package including paid time off, medical, dental and vision benefits, 401(K) plan and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.