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Helpdesk Tier II-III Support-7465
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| Job Number: | 38693423 | | Company Name: | Camber Corporation | | Job Location: | Fort Lee, VA US | | Job Category: | Information Technology |
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Helpdesk Tier II-III Support-7465
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Helpdesk Tier II-III Support-7465
Work Location: Fort Lee, VA
Job Code: 7465
# of openings: 1
Salary Range (Annual): TBD
Description
Camber Corporation is seeking a Helpdesk Technician II to join our diverse, team-oriented Company that is Customer Focused- Employee Driven. The successful candidate will join our team of exceptionally dedicated professionals in an exciting and rewarding fast-paced highly successful company.
Requirements:
Combination of 4 years experience in Windows XP, Vista, and/or Win7 remote and desk-side configuration and support.
Strong working knowledge of: Windows Active Directory, OS configuration, workstation hardware configuration, peripheral setup and maintenance, software OS and application troubleshooting.
Effective verbal/written communication skills and deliver customer-satisfaction.
Desirable: Experience using enterprise trouble ticketing systems such as Remedy, or Magic. Experience using remote desktop support tools.
Desireable: Valid Department of Defense Information Assurance Workforce Improvement Program certification in the Information Assurance Technical (IAT) category, Level II at the time of hire.
Desirable: Existing CE certification in enterprise desktop support (e.g. MCITP, MCDST, MCSA, MCSE, etc.) for Windows XP/Vista or Win7.
Education: Associate's degree or equivalent in Computer Science. Two years of technical experience may be substituted for education requirements.
Must have current favorable NAC or higher investigation for eligibility for Sensitive IT-II (Public Trust).
Job Duties:
Support the user community by answering and resolving trouble tickets in regards to the DCMA network infrastructure, Windows AD user accounts and computer registration, desktop/laptop configuration, and applications. Resolve issues or identify and involve external sources in the trouble resolution process in a timely manner.
In particular, the contractor shall:
Answer trouble tickets for users
Document resolution of trouble tickets
Configure workstations for new users
Configure laptops for remote users
Provide phone, remote desktop, and onsite troubleshooting
Perform both manual and automatic installation of updated software packages.
About Us
Camber Corporation is headquartered in Huntsville, AL. Founded in 1990, we have over 106 locations worldwide. We provide responsive engineering services and technical support to our customers worldwide. Camber recognizes its employees are its greatest asset, and customer-focused efforts are the primary reason for its success. Key competencies include Information Technology, Homeland Security including support for the development of Chemical and Biological defensive systems, Training and Education including Distributed/Distance Learning, development of Decision Support Systems, Modeling and Simulation, Systems Engineering, and Software Engineering. Camber Corporation provides simulation based tools and services for training, mission planning, rehearsal, after action reviews, virtual reality command and control, and engineering analysis.
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