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Listed below are the top 10 out of 251 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in San Jose
This position will be responsible for supporting the Service contract and repairs Stryker business processes in Oracle application. This role will work closely ...
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Systems Administrator/Architect University ClassificationComputing Info Systems Analyst FLSA StatusExempt 40 hours/week 100% FTE Pay Range4P3 Job Code 5018 ...
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IT Security Specialist (SOC Sr. Analyst) Clearance Required YesAbility to Obtain US Citizenship Required Yes Schedule Full Time Date Posted 12/8/2011 Location ...
IT Security Specialist (SOC Technical Lead) Clearance Required YesAbility to Obtain US Citizenship Required Yes Schedule Full Time Date Posted 12/8/2011 Location ...
For your reference, we have included the original job posting below.
HPIT -Information Technology Agent
Job Number:
26887443
Company Name:
Hewlett-Packard Company
Job Location:
San Jose, CR
Job Category:
Information Technology
HPIT -Information Technology Agent
Title: HPIT -Information Technology Agent Location: Costa Rica-San Jose Job Description Provide support to HP end users on their mobile and desktop platforms. Support consists of high level expertise on standard software application packages and the environments and platforms in which the business operate (desktops, laptops, PC-COE, remote access, messaging, etc.). In-depth knowledge of technical skills in hardware, MS Operating Systems, Network, Remote Connectivity and process knowledge to ensure quality in all of the Global Service Desk businesses, infrastructure support, and documentation. Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician. Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction. Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation. Assist team with other duties required to maintain the call center operates smoothly.
Frequently determines methods and procedures for new assignments. May supervise the activities of other non-exempt employees. Close to be graduated from a Computer Science/ Systems Engineers career or graduated within 12 months Type of Experience Needed Client Services: Expert knowledge of Server and Desktop/Laptop Operating Systems, PC/Server Hardware & Data Communications. Communications: Intermediate knowledge of local/wide area networks and wireless networks, HP's voice communication systems - support, administration, and planning. Network Systems: Intermediate knowledge of network architecture and distributed operating systems. Production Support: Basic knowledge of data center operations, processes and job control. Business Environment Hp invents. We never stand still. We look for new things to do, and new ways to do things we've done before. IT is a driving force for invention. Providing support that helps us to work smarter. Transforming our business models. Driving our competitive cost structure. Setting up end-to-end ownership. And making sure we make the most of our resources. IT creates the re-usable building blocks with which we assemble integrated solutions, and deliver the consulting that makes the technology work. Excellence is the minimum standard acceptable. Provide on-line telephone support for United States and Canada employees for their mobile and desktop users. Utilize knowledge tools, client management tools and remote control software to resolve at least 80% of calls on-line, without having to dispatch to service partners or desk side support technician. Quickly diagnose/triage issues and deliver a high level of customer. Work effectively with our support partners to provide the highest quality, competitively priced support to our customers, which result in customer satisfaction and loyalty. Major Responsibilities Responsible for the development, support, and enhancement of hp's infrastructure and support of hp's internal clients. This support includes, but is not limited to these services: corporate voice communication systems, maintenance and administration of network services, desktop hardware and application support, Help Desk and security administration. Specific support areas include Client Services, Communications, Network Systems, or Production Support.
