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For your reference, we have included the original job posting below.
HW Sr. Benefits Analyst Job
Job Number:
25552254
Company Name:
Affiliated Computer Services
Job Location:
LITTLE FALLS, NJ US
Job Category:
Information Technology
HW Sr. Benefits Analyst Job
Affiliated Computer Services, Inc. (ACS) is expertise in action. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Process daily client administrative work. Includes:
Ability to execute monthly premium remittance process
Ability to execute recurring life event process
Ability to execute and analyze eligibility, cobra, and FSA files
Ability to execute and analyze outbound payroll deduction files for active and retired participants
Ability to execute and analyze monthly direct bill process
Manage the production calendar to ensure all ongoing deliverables are met and executed within agreed upon Service Level Agreements.
Execute and own research initiatives and the analysis and resolution of technical issues, resulting from operational control breakdowns, legislative changes, or systems outages.
Develop and maintain documentation of process flows, administrative summaries, and standard operating procedures; also identify and assist in the execution of process improvements.
May be responsible for Case management of participant escalations from the Contact Center to ensure timely closure;
Work with other internal groups to prepare test plans to support technical infrastructure testing, data interfaces in/out of the system, employee communications, employee tools (IVR, web, account inquiry screens and/or PeopleSoft), and client reporting.
Receive and handle client and internal escalations
Develop working relationships with the client, third party vendors and/or ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues.
Experience and Typical Years of Experience:
Typically requires a minimum of 5 years of related experience. College degree preferred.
All other duties as assigned
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@.
