Information Technology Intern (Sports Media/Graphics/IT)

Information Technology Intern (Sports Media/Graphics/IT)

Prospective IT Desktop Management interns must have the following skills and experience:

General understanding of the principles and concepts of computer networking.
Experience with one or more of the applications in Microsoft Office (preferably Microsoft Word and/or Excel 2003).
In-depth experience with Microsoft Windows XP Professional (and later) operating system(s).
Ability to produce written documentation and perform technical evaluations.
Strong attention to detail and willingness to follow directions and established procedures.
Must be able to take general direction and then develop a work plan, in conjunction with supervisor, to carry out required tasks necessary to accomplish a stated goal.
An interest in providing first-rate IT assistance and solutions.
Excellent telephone manner and interpersonal skills as well as developed oral and written communication skills.
Highly organized, flexible and able to react well to immediate issues with attention to detail and deadlines.
Able to time manage and prioritize so that one can work alone with little supervision.
Desire to work in a team setting with an open mind and respect for alternative approaches.
Must be able to lift at least 45lbs.

The selected interns will be involved in the following activities:

Setup and configuration of desktop computers in support of IT Desktop Management projects and activities.
Adjust and install computer equipment for Staff.
Troubleshoot and resolve problems with desktop operating systems and application software.
Assist IT Desktop staff with technology related problems/projects.
Print out copies of the weekly schedules.
Set up and break down any scheduled event AV needs.
Prepare documentation related to IT Desktop Management functions.
Management of equipment storage, and light filing.
Provide interim solutions by replacing software or hardware components.
Make sure all the facility phones are labeled and working.
Make sure all the wall jacks are properly labeled.
Audit/download current software on machines, test it.
Provide an IT Helpdesk service delivering first tier support.
Call on product support when needed.
Work closely with colleagues and third party support to prioritize and organize issues to ensure that the agreed service levels are met.
Making sure all systems are updated and consistent throughout.
Evaluate and test relevant software application suites (for desktop and laptops).