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OverviewAt Keane, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors ...
OverviewAt Keane, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors ...
Possesses a deep understanding of, and sets direction for, one or more technical discipline(s) (e.g. Data, Systems Management, Security, etc) within an architecture ...
Network Security Support Location: Bloomington, Illinois Category: Network/Telecom Type: Contract Posted: 1/16/2012 Apply Now Back to Job Listings Modis is ...
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For your reference, we have included the original job posting below.
Information Technology Support Associate
Job Number:
26842450
Company Name:
Illinois State University
Job Location:
Normal, IL US
Job Category:
Information Technology
Information Technology Support Associate
Position Information Request/Posting Number 0702993 Classification Title Information Technology Support Associate Working Title Service Desk Associate Job Class # 005032 Type of Position Civil Service Percent Appointment: 1-100 (For Student Employment and Graduate Assistant Only; state hours per week) 100%/full-time Department Enterprise Systems Support - 341 General Summary This position will provide superior customer support for systems utilized by the entire campus. Build and maintain appropriate levels of familiarity and skill with identified enterprise applications in order to provide immediate support and long term retention (knowledge base). The incumbent will learn, utilize, and continuously improve the Altiris system used by the department for Information Technology Infrastructure Library ( ITIL) functions (incident, change, problem, knowledge, and communication management). This position will perform system administrator tasks for service desk software such as; edits to customer notification and survey templates, editing and monitoring service calendar events and trends and making adjustments to complex routing and escalation settings. Serves as a communications channel between all departments related to identified enterprise applications. Knowledge Required: ermediate to advanced knowledge of mainstream applications including Word, Outlook, and Excel iliarity with ITIL standards, service desk systems, troubleshooting, and database concepts ined phone etiquette and customer service practices ic organizational skills standing oral and written communication skills Required Qualifications 1. Bachelors degree 2. Two years or more from the following categories: a) 1 year experience in a service desk role b) 1 year experience or certification in server/system administration c) 1 year experience or degree in process analysis/design d) 1 year experience or degree in project management e) 1 year experience in an Information Technology (IT) related profession not listed above 3. This is a security sensitive position. Comprehensive criminal background investigations will be conducted.i Desired Qualifications: 1. Customer service experience 2. Experience with: a) Service desk systems such as Kaseya, Magic, OpenView, Altiris b) PeopleSoft c) SQL Necessary Licenses/Certifications/Degrees Hiring Rate/Range commensurate with experience Stipend: Work Hours Monday through Friday; two shifts available; 7am-3:30pm and 12:30pm-9pm Proposed Starting Date: September Posting date 08-20-2010 Closing date 08-27-2010 Special Instructions to Applicants Incomplete applications will not be considered. Please fully complete the education and work history portions of the application. Please make sure to be specific on the work history as to the dates of employment for each employer. See Resume in the duties section of the work history will be considered an incomplete application. You will be required to upload 3 documents reflecting your resume, cover letter and reference list. Please include 3 professional references including name, title and contact information. Contact Information Departmental Homepage Required Applicant Documents PLEASE NOTE: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on Apply For This Posting. Resume/C.V. Cover Letter Reference List Civil Service Test 5032-Information Technology Support Associate Physical Requirements: Primarily sedentary. PA_ Please refer to job code 176185 when responding to this ad.
