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For your reference, we have included the original job posting below.
IPS Engineer Consultant
Job Number:
26971501
Company Name:
Dell
Job Location:
Round Rock, TX US
Job Category:
Information Technology
IPS Engineer Consultant
Title: IPS Engineer Consultant Location: TX-Round Rock Join Dell and you'll work in a dynamic environment with other motivated, talented individuals who inspire greatness in their teammates. Our unique position as a technology leader ensures that you'll always be challenged in your work and supported in reaching your most ambitious goals.
We are looking for an IPS engineer having primary focus on Dell Systems Management and Dell Management Console (DMC) escalations. This requires a broad knowledge set on Dell solutions and the ability to work across Dell teams and business to pull together solutions for technical problems.
The core responsibilities of this job involves leading the timely analysis of potential product defects -- identified either reactively through formal escalations from regional technical support teams or proactively from hands-on experience -- and working cross-functionally with other engineering teams and selected technology partners to carry out action plans to close defects and/or information gaps. Engineers will regularly engage external customers directly during issue analysis or as required, to present findings at an engineering level of detail.
. Communicate effectively with diverse audiences - regional technical support teams, Engineering teams, technology partners, and/or customers. . Drive technical issues to resolution per objectives leveraging effective root cause analysis. . Document resolution strategies and results accurately and with engineering rigor in provided issue tracking tools. . Escalate engineering issues to appropriate development teams and/or technology partners in a timely manner. . Make high-quality contributions via New Product Introduction (NPI) deliverables as defined by corporate process. . Contribute to better corporate products and process through formal submission of 'Lessons Learned'. . Identify and support all opportunities to improve organizational execution, processes, and effectiveness.
. Demonstrate initiative and good judgment in resolving complex issues effecting customer satisfaction. . Able to deal with high degrees of ambiguity. . Works effectively and efficiently under time constraints and high stress/pressure environments. . Significant organization and problem solving skills. . Advanced oral and written communication skills . Proven ability to elicit customer goals & requirements, define scope, identify solutions, and develop documentation. . Develops and maintains direct customer relationships on a proactive basis.
Competancies: BS in CS/CE/EE or related field required, MS preferred Working knowledge of OS subsystems - namely process, storage, memory, file systems, etc. Windows Hyper-V, VMware vSphere, and Xen experience Experience with enterprise server hardware including storage controllers, Ethernet adapters, memory modules, processor models, and remote management cards is essential. Knowledge of storage technologies, including iSCSI, FC, and NAS Knowledge of Systems Mgmt Life Cycle phases such as Automated Deployments, Change Mgmt, Application Management, and Monitoring of heterogeneous OS environments. Experience with SAS and SATA standards and RAID technology
About Dell:
Collaboration. Individual drive. A passion for technology. That's what success sounds like at Dell. It's this dedication to finding unique solutions that has given rise to many of our energy-smart, green initiatives. Sound like something you can get behind? Join our team, and you'll work in a dynamic environment with other motivated, talented individuals who care about protecting our planet. Plus, you'll get the mentoring, support and training you need to succeed on your own terms.
