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Listed below are the top 10 out of 76 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in Austin, TX
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Contact Center solutions. We are a Cisco Gold Preferred Partner ...
AT&T WiFi Services is the largest WiFi Internet provider in the country. We are a growing organization with many national customers in the retail, hospitality ...
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Integrated Contact Solutions. We are a Cisco Gold Preferred ...
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Contact Center solutions. We are a Cisco Gold Preferred Partner ...
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Contact Center solutions. We are a Cisco Gold Preferred Partner ...
Cisco VoIP IPT Support Architect At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Integrated Contact Solutions. ...
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Integrated Contact Solutions. We are a Cisco Gold Preferred ...
POSITION PURPOSE The incumbent is responsible for supporting the Tooling and Reporting Analytics process in the IT Contact Center. This is done by creating ...
Everything begins with solid communications. And in this hypernetworked world, that won't change anytime soon. So set yourself up in a promising civilian career ...
Inside Product Specialist III (Technical Product Specialist) PSI600 Dell recently announced its acquisition of AppAssure the 1 backup for VM physical and cloud ...
For your reference, we have included the original job posting below.
IPT Specialist - Principal
Job Number:
37769108
Company Name:
TeleTech Holdings
Job Location:
Austin, TX US
Job Category:
Information Technology
IPT Specialist - Principal
We are currently undergoing a nationwide search for experienced Cisco IPT / CVP Engineers to provide design, deployment and delivery support of our Cisco UCCE Contact Center services and solutions. This an excellent career opportunity for someone with prior voice and data engineering experience who want to develop and grow their career in Cisco Contact Center solutions in a consulting, client facing environment .
Role/Responsibilities:
Project team member involved in the design and deployment of full-life cycle Cisco contact center project integrations including call center workflows
Under the direction of the Lead Solution Architect, perform analysis and diagnosis of complex voice and data network issues
Work and collaborate with project teams consisting of eLoyalty Professional Services staff, client resources, contract resources and 3 rd party vendors.
Provide consistent and frequent project status updates and project issues to assigned eLoyalty Project Manager
Basic Skills/Experience:
Bachelor's Degree in Engineering or related field and/or equivalent experience.
2 years designing, deploying, installing and configuring complex Cisco IPT solutions with Cisco Unified Call Manager clusters, Cisco Unity Voice Mail, Cisco ICM and CVP
3 years hands on, multi-site contact center systems integration experience with ACD and IVR solutions, with Cisco UCCE preferred
SIP, H.323 and MGCP voice protocol configuration experience is a must
Strong experience configuring and troubleshooting Voice Gateways/Gatekeepers
Prior support experience of the ICM environment including ACD, PG, IVR PG, IPCC and CTIOS
Prior experience deploying and administering routers, switches, RAS, TACACS and LAN/WAN [HSRP, Qos, VLAN's, Bandwidth modeling] and VoIP infrastructures
Excellent documentation, presentation, and problem solving skills
Excellent communication skills and client-facing skills
Ability to travel up to 50% at the client site
Ability to work remotely from home during various phases of the project is likely.
