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Everything begins with solid communications. And in this hypernetworked world, that won't change anytime soon. So set yourself up in a promising civilian career ...
Everything begins with solid communications. And in this hypernetworked world, that won't change anytime soon. So set yourself up in a promising civilian career ...
Everything begins with solid communications. And in this hypernetworked world, that won't change anytime soon. So set yourself up in a promising civilian career ...
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For your reference, we have included the original job posting below.
ISr. Voice Engineers - Information Management Job
Job Number:
25359497
Company Name:
Affiliated Computer Services
Job Location:
Manhattan, NY US
Job Category:
Information Technology
ISr. Voice Engineers - Information Management Job
Affiliated Computer Services, Inc. (ACS) is expertise in action. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Job Description Title: Sr Voice TDM / Cisco VoIP Systems Engineer
This senior-level professional is a seasoned individual producer who applies an advanced, in-depth knowledge of technical concepts, practices and procedures. Incumbents are fully competent to work on complex assignments and perform a full range of technical support activities. The incumbent may act as a member of quick-response user-support team and will often work under demanding deadlines, operating independently to resolve complex end-user problems. Errors will likely cause visible delay, expense and/or disruption to the end-user. May act as a functional / team leader. Individuals must be able to use mature judgment in assigning personnel without causing unnecessary delay to client.
The selected individual must demonstrate excellent customer service & team building skills and will be required to routinely interact directly with customers and to participate in & foster a team environment.
Principal Responsibilities:
This position is part of an 8 person team responsible for Maintenance, Support, Trouble Resolution, Root Cause Analysis and SLA maintenance for a large, enterprise LAN / MAN and VoIP environments in the Burbank/Glendale/New York areas. In addition to daily SLA compliance and routine break-fix duties, this position may develop and manage large VoIP migration projects to enhance & expand the network, including cost analysis, detailed design, project planning, capacity planning, implementation, detailed documentation and cross-training of peers. This position will frequently be called upon to diagnose difficult network performance problems and interact with application support teams to diagnose network / application performance issues. This position operates in a 7x24x365 SLA driven environment, requiring flexible work hours.
Specific Requirements:
Knowledge, skill, & hands-on experience with Cisco Unified Call Manager version 6.X or greater.
Knowledge, skill, & hands-on experience with Cisco Unity greater.
Knowledge, skill, & hands-on experience with Cisco Unified Contact Center Express version 7.X or greater.
Knowledge, skill, & hands-on experience with Cisco Unified Presence 7.X or greater.
Knowledge, skill, & hands-on experience with Cisco IOS VoIP Gateways: VG224, VG204 and VG202, 3800 ISR.
Working knowledge, skills & experience with Cisco VoIP signaling protocols: MGCP, SCCP, H323 and SIP.
Working knowledge of Nortel TDM environments.
Substantial knowledge and experience with installation, support & maintenance of Voice networking
Experience using packet / protocol analyzers to find and remedy application and network performance issues.
Education and Typical Years of Experience:
Bachelor degree in a related field, or equivalent work experience. Minimum of 5-7 years of related technical support experience. Requires advanced knowledge and experience in a full range of technology platforms and systems. A strong knowledge of computing processes and technology including, servers, gateways, communications equipment, workstations, software and hardware and associated diagnostics and tools. (Specifics are defined/vary by applicable end-user area.) Knowledge of voice, digital, data compression and call center technology also recommended.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@.
