IT Business System Analyst

IT Business System Analyst

TOA Technologies is the leading provider of Cloud-based mobile workforce management applications for large and medium-sized enterprises. TOA's patented platform improves customer service while dramatically reducing operational costs and delivering immediate return on investment. As the industry's only complete on-demand solution using predictive, time-based analytics, TOA reduces customer wait times while increasing field workforce efficiency. TOA's system deploys quickly, is highly configurable and is easily integrated with existing CRM solutions.
TOA has been named Best of Breed and Visionary solution in Gartner's 2010 Magic Quadrant for Field Service Management and 2010 Weatherhead 100 Fastest Growing Company in Northeast Ohio.

TOA Technologies is headquartered in Cleveland, Ohio and has offices in Europe and Latin America. For additional information please visit position does not require relocation.

Overview:

The Business System Analyst (BSA) will work on-site, and remotely, with the customers Subject Matter Experts and management team to define both business and system requirements for successful deployment of TOAs software and services. This individual must have a strong business operations and technical background, be a highly motivated self-starter, customer-focused, able to work quickly and effectively under minimal supervision with outstanding critical-thinking and problem-solving skills in order to meet predetermined implementation timelines.

Responsibilities:
Lead system/service implementation including: Requirements Gathering, User Acceptance Tests, System Installation, New Configurations, Maintenance and Customer Support.
Identify and assess business and system requirements by facilitating meetings and interviews with key process owners in a timely manner.
Document business and system requirements including current and ideal state process flows using a Requirements Matrix, Use Cases and other written mediums. The documents will serve as a roadmap and set of instructions for the software implementation group to produce accurate, responsive and reliable SaaS web-based solutions.
Understand process details and communicate business requirements/priorities to both the customer and internal stakeholders.
Analyze and communicate the impact of the proposed solution across the business.
Collect data/information to support decision making for management.
Recommend business priorities and advise on options and risks.
Contribute a business or process perspective prior to and during system implementation.
Create test cases that clearly map to the business requirements.
Proactively support knowledge sharing to internal team members.
Manage day-to-day individual workload.
Work in a global environment and coordinate tasks, activities and the project scope with company's resources including: Relationship Managers, Project Managers and the implementation Team.
Other duties as assigned.

Education:
Bachelors degree in Information Technology, Computer Engineering, Business (with a strong IT background), Industrial Engineering (with a strong IT background), or other related degrees or 10 years + equivalent experience.

Experience:
Applied business and technical experience in implementing large-scale software projects is essential.
Very good Understanding of Business Rules & Constraints.
8+ years demonstrated experience as an IT Business System Analyst, preferably working in the workforce management industry and/or with BSS, OSS and/or CRM systems.
Experience working with web services and APIs.
Technical and business writing skills, including a working knowledge of Basic Flowcharting Tools (i.e. Visio, Omnigraffle) and intermediate MS Office skills; including Word and Excel.
Experience in Data Mapping, System Mapping, Technical Specification (ie: Interface) documentation.
Ability to clearly communicate technical concepts to non-technical users.
Must be proficient in English. Ability to demonstrate verbal and written proficiency in another language is a plus - specifically: Dutch, German, French, Portuguese, Spanish, Italian, Greek, Hungarian, Romanian, Polish, and/or Czech, etc.

Travel requirements: 50% +