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For your reference, we have included the original job posting below.
IT Desktop Support Analyst 2 (985)
Job Number:
41189387
Company Name:
Arrow Electronics
Job Location:
San Francisco, CA US
Job Category:
Information Technology
IT Desktop Support Analyst 2 (985)
IT Desktop Support Analyst 2 (985) * * * *
Job Id 985 - Posted 06/17/2011 - Information Technology - Americas - United States - California - San Francisco Job Description Print Preview
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This Desktop Support Analyst position will be responsible for providing a high level of PC hardware and software support for our local and remote Windows and Mac clients.
Job Specifications: · Providing PC hardware and software support for our local and remote clients · Diagnosis of PC problems via phone, remote control of desktops or desk-side visit. · Installation of PC hardware and software · Upgrades of PC hardware/software (memory, hard drive, operating system, application, etc.) · Provide Server, SharePoint, Exchange and BES Support through a hosted environment. · Provide support for Mobile Device Technology (Blackberry, iPhone, iPad, etc.) · Provide support for hosted phone system.
Basic Requirements: · Excellent PC software/hardware troubleshooting and installation skills · Extensive hands-on experience troubleshooting and installing PCs, peripherals and applications · Minimum of 3 years' experience supporting users via phone, remote control and desk side visits in a large multi-location corporate environment. · Strong knowledge and experience with Windows 7, MS Outlook/Exchange,MS Office Pro · Experience with Mac OSX and Mac software, Windows 7's XP Mode, and Mac's VMWare Fusion · Windows Server administration experience. · Knowledge of phone systems · Experience using remote-control software to assist with PC issues · Experience configuring and installing local and LAN printers · Experience upgrading PCs (memory, hard drive, data transfer, etc.) · Experience installing and troubleshooting various applications such as MS Office, Web Browsing software, eMail packages, etc. · Maintain and update user's PC asset information · Excellent customer service skills · Must be willing to follow established procedures and guidelines · Willing and able to share IT knowledge, solutions and tips with other team members · Ability to document procedures and processes · Must be extremely flexible · Maintains poise under pressure · 24x7 On-call technical support on a rotation basis · Domestic and international travel when required up to 10%
Preferred: · 5+ years supporting PC users in a multi-location corporate WAN environment with dealing with hosted environment · Experience supporting mobile device technology. · Microsoft or other technical certification or training. Pluses: · Bachelor's degree in Computer Science, Information Technology or related discipline. · Experience with Unix systems Experience with encryption software. FUNCTION:IT
