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For your reference, we have included the original job posting below.
IT Help Desk Agent - Flexible Schedule
Job Number:
44074682
Company Name:
University of Utah Healthcare
Job Location:
SALT LAKE CITY, UT US
Job Category:
Information Technology
IT Help Desk Agent - Flexible Schedule
Requisition Number: 4099 Job Title: IT Help Desk Agent - Flexible Schedule Department: UUH ISC 34C HUMAN RESOURCES Reg / Temp: Regular Employment Type: Full Time Shift: Days Work Schedule: Days Location: UNIVERSITY HOSPITAL - 50 NORTH MEDICAL DRIVE City: SALT LAKE CITY State: UTAH
Job Description: : As a patient-focused organization, the University of Utah Health Sciences exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. The Health Sciences Center seeks faculty and staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission.
Position Summary:
This position will remote into client's computers to install or repair issues.
Essential Functions:
- Handles user problems via the phone or web tickets. - Do basic troubleshooting for customer using provided tools. - Identifies, researches, and resolves technical problems. - Documents, tracks and monitors problems to ensure a timely resolution. - Responds to telephone calls, email and personnel requests for technical support. - Relies on instructions and pre-established guidelines to perform the functions of the job. - Attends team meetings and communicates issues that arise appropriately. - Works under immediate - Other duties as assigned by the help desk manager.
Knowledge / Skills / Abilities:
- Ability to troubleshoot issues remotely. - Demonstrated experience handling a large volume of problems over the phone. - Flexible, with an excellent work ethic. - Excellent customer service and communication skills, including written, verbal and telephone skills. - Ability to follow directions from supervisors appropriately. - Ability to work well in a team environment. - Ablility to perform occasional desktop duties. - Ability to lift and carry 30 lbs. - Knowledge in Citrix, WBT, Macintosh OS X.
Qualifications: Required
- Associate Degree in Computer Science or related. - Two years of applicable experience.
