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Listed below are the top 10 out of 96 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in Quantico, VA


 
 

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To view more listings click here to search Government Jobs in Quantico, VA


For your reference, we have included the original job posting below.




IT HelpDesk Analyst - US CITIZENSHIP REQUIRED


Job Number:23608659
Company Name:PSI Pax, Inc.
Job Location:Quantico, VA US
Job Categories:Military & Government
Information Technology
Salary:15.00-18.00 per hour
Minimum Education:4-Year College Degree
 

IT HelpDesk Analyst - US CITIZENSHIP REQUIRED
Categories: Marine Corps, Navy

PSI Pax, a growing innovative technical services business that provides IT and operational enterprise support to the U.S. government, is currently recruiting for IT HelpDesk Analysts to support our clients in the Washington, DC National Capital Region (DC, Maryland, and Virginia).

Essential Job Functions & Responsibilities:

Provide professional solutions to hp end-users, dealers, and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for hp field employees, executives, and channel, regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with hp and/or its representatives, and complaints regarding an authorized dealer or channel. Must demonstrate the ability to apply an intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems / projects of moderately complex scope. Exercises independent judgment within defined practices and procedures to determine appropriate action. Acts as an informed team member providing analysis of information and limited project direction input. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.





Requirements:

Required Qualifications:


2-4 years of related experience in a telephone support position in a service or end-user support environment
1 year of experience in the microcomputer industry
Technical training in hp or other manufacturers product lines
Available to work 1st or 2nd shift as needed

Education Requirements:

Bachelors degree or equivalent experience and 2-4 years related experience or Master?s degree and up to 2 years experience preferred

In addition, U.S Citizenship is required. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a DoD government-granted security clearance. Individuals may also be subject to a background investigation to include but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.

PSI Pax is an Equal Opportunity Employer and an E-Verify Participant.
M/F/V/H encouraged to apply.