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For your reference, we have included the original job posting below.
IT Intern- Help Desk
Job Number:
44188972
Company Name:
NCCI
Job Location:
Boca Raton, FL US
Job Category:
Information Technology
Salary:
Competitive
Minimum Education:
High School Diploma
IT Intern- Help Desk
At NCCI Holdings, Inc., we realize our greatest asset is our team of more than 900 professionals working together every day to make our company the leading provider of workers compensation insurance data and research information. Read on to learn about the requirements for this opening. Job Purpose:
This is a paid summer internship from May - August, 2012
The IT Intern for the Help Desk will provide first level support to internal users of NCCI computer systems and related equipment/services by answering incoming phone calls, diagnosing the request, providing immediate solutions and assigning problems/service requests to the appropriate support personnel. This position provides feedback and system status updates to users and logs all requests into the problem tracking system. Monitors and reports calls/call metrics from the time they are opened until the time they are closed while at the same time ensuring customer satisfaction.
Required Education, Experience & Skills:
HS diploma or GED is required.
Current enrollment in an undergraduate program in MIS or other computer-related field.
Knowledge of personal computers (Outlook, Microsoft Office Suite, Window Operating System - XP and Windows 7).
Ability to work a 40-hour work week. Hours are: 8AM - 5PM
As key contributors to our success, our team members enjoy working in a casual, collaborative environment that offers state-of-the-art resources, advanced technologies, and a superior benefits package.
We require a drug screen and background check. EEO/Smoke Free environment
