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For your reference, we have included the original job posting below.
IT Manager
Job Number:
42441189
Company Name:
Sunrise Senior Living
Job Location:
Bethesda, MD US
Job Category:
Information Technology
IT Manager
The IT Manager is responsible for maintaining both residential and business technology within a Full-Service community. This includes analyzing systems and indentifying needs, maintaining the community hardware, software and networks, and training end users. The IT Manager will manage technology-related operations, initiative and projects and identify needs to support and upgrade infrastructure. Essential Duties: IT Management • Supervises residential and business technology • Develops and administers all aspects of information and instructional technology support • Maintain community, hardware, software and network systems • Manage technology related operations, initiatives and projects • Develop, review and maintain and certify all back-up and disaster recovery procedures and plans • Create and maintain community-wide information systems including: local and web-based applications, work flow application and integrated database applications • Ensure proper function of the community Emergency Call and Access Control systems • Maintain Point of Sale system • Maintain current knowledge of trends in technology and information services • Effectively coordinates the efforts of consultants, contractors and Sunrise resources to complete large scale projects • Monitor network and host activity for compliance with organizational policies Essential Duties: Customer Service • Develop and maintain positive and effective working relationships with owners and residents • Identify and provide appropriate support and training programs for the community's owners, residents and staff • Train end users • Supervises residential and business technology • Essential Duties: Financial Management • Oversees the ordering process for equipment and supplies in compliance with Purchasing Department standards • Monitor and drive accountability (budget management) for all projects and service delivery, performance and functionality • Assists the executive director in completing the annual community budget • Understands and manages the department budget to include labor and other expenses and it's impact on the community's bottom line • Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls • Coordinates with the community team to achieve maximum staff economies and cross training when applicable Qualifications: • Three (3) to Five (5) experience in client/server and web-based technology and computer operations and LAN /WAN systems management • One (1) year of IT Customer Helpdesk experience • College Degree • Previous experience training end users • Ability to handle multiple priorities • Possess written and verbal skills for effective communication and the ability to facilitate small group presentations • Competent in organizational, time management skills • Demonstrates good judgment, problem solving and decision making skills • Strong knowledge of server and desktop systems; both Windows and Macintosh platforms • Experience with CISCO Unified Communication • Expert proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications • Ability to work weekends, evenings and flexible hours, available for our customers at peak service delivery days and times
