IT Ops / Support Analyst III

IT Ops / Support Analyst III

Participates as a member of an Information Technology (IT) technical team or teams. May lead a small team of support engineers or application. Independently implements end user or enterprise infrastructure / application or services of moderate complexity as prepared by more senior technologist in support of more complex solutions. Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate to high complexity. Independently resolves some highly complex technical issues within a given technical area. Partners with members of a given team or other IT teams as appropriate. May act as an Incident Life Cycle coordinator or service delivery lead to provide resolution for complex issues. Identifies potential escalations and proactively alerts management, leads escalation through L4. Proactively searches for issues and provides solutions to prevent problems from occurring in area of responsibility including patch management. Independently reviews, implements and verifies highly complex and high risk changes and solutions. Mentors other team members. Ensures configuration management database entries are complete and accurate. May assign work to others. Provides time / resource estimates for assigned tasks. May provide time / resource estimates for assigned projects.
 

Under general direction, conceptualizes, designs, constructs, tests, and implements portions of business and technical information technology solutions through application of appropriate software development life cycle methodology. Interacts with the customer to gain an understanding of the business environment, technical context and organizational strategic direction. Defines scope, plans and deliverables for assigned projects. Collects, identifies, defines, and organizes detailed user and information technology requirements. Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations. Confirms and prioritizes project plans and deliverables with the customer. Participates in business and technical information technology solution implementations, upgrades, enhancements, and conversions. Understands and uses appropriate tools to analyze, identify and resolve business and/or technical problems. Applies metrics to monitor performance and measure key project criteria. Prepares system documentation. Establishes and maintains security, integrity and business continuity controls and documents. Participates in special studies. Stays current on emerging tools, techniques, and technologies.

Requisition to be used for pipelining candidates for ONR Program.

Education and Experience Required:
 
Bachelors degree in Management Information Systems / Computer Science or equivalent experience and a minimum of 6 years related experience or a Masters degree and a minimum of 4 years of experience.
 
Knowledge and Skills Required:
 
Good verbal and written communication skills. Strong experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and server / web related applications). Strong experience with business Information Technology (IT) applications (e.g. supply chain, customer relationship mgmt, Human Resources (HR), finance) . Experience in scripting and / or programming language. Experience with implementation, problem analysis and solutioning of infrastructure and business application environments. Foundational knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model. Exhibits a high level of initiative and integrity. Possess creative ability, consulting skills, leadership qualities, credibility and self confidence. Demonstrated ability to work with geographically dispersed teams. Ability to translate business needs into technical requirements and solutions.
 
Critical Competencies to Drive Business Results:
 
Execution Optimization (TPM Specialist)
Captures, implements, adapts and improves project strategies and processes to achieve project outcomes
 
Program Tracking and Reporting
Continuously mines program data to assess overall contribution of program to business success
 
Vendor Management
Collaborates closely with vendors to ensure the cost-effective execution of responsibilities, alignment with goals and compliance with quality standards 
 
Team Leadership (TPM Specialist)
Effect...