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For your reference, we have included the original job posting below.
IT Ops/Support Analyst III
Job Number:
24307260
Company Name:
Hewlett-Packard Company
Job Location:
Herndon, VA US
Job Category:
Information Technology
IT Ops/Support Analyst III
Title: IT Ops/Support Analyst III Location: Virginia - Herndon Participates as a member of an Information Technology (IT) technical team or teams. May lead a small team of support engineers or application. Independently implements end user or enterprise infrastructure / application or services of moderate complexity as prepared by more senior technologist in support of more complex solutions. Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate to high complexity. Independently resolves some highly complex technical issues within a given technical area. Partners with members of a given team or other IT teams as appropriate. May act as an Incident Life Cycle coordinator or service delivery lead to provide resolution for complex issues. Identifies potential escalations and proactively alerts management, leads escalation through L4. Proactively searches for issues and provides solutions to prevent problems from occurring in area of responsibility including patch management. Independently reviews, implements and verifies highly complex and high risk changes and solutions. Mentors other team members. Ensures configuration management database entries are complete and accurate. May assign work to others. Provides time / resource estimates for assigned tasks. May provide time / resource estimates for assigned projects. Education and Experience Required:
Bachelor's degree in Management Information Systems / Computer Science or equivalent experience and a minimum of 6 years related experience or a Master's degree and a minimum of 4 years of experience.
Knowledge and Skills Required:
Good verbal and written communication skills. Strong experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and server / web related applications). Strong experience with business Information Technology (IT) applications (e.g. supply chain, customer relationship mgmt, Human Resources (HR), finance) . Experience in scripting and / or programming language. Experience with implementation, problem analysis and solutioning of infrastructure and business application environments. Foundational knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model. Exhibits a high level of initiative and integrity. Possess creative ability, consulting skills, leadership qualities, credibility and self confidence. Demonstrated ability to work with geographically dispersed teams. Ability to translate business needs into technical requirements and solutions.
Critical Competencies to Drive Business Results:
Execution Optimization (TPM Specialist) Captures, implements, adapts and improves project strategies and processes to achieve project outcomes
Program Tracking and Reporting Continuously mines program data to assess overall contribution of program to business success
Vendor Management Collaborates closely with vendors to ensure the cost-effective execution of responsibilities, alignment with goals and compliance with quality standards
Team Leadership (TPM Specialist) Effectively collaborates, builds relationships and influences team members to achieve program objectives
Information Management Acumen (IT) Demonstrates fundamental understanding of information management systems and infrastructure
Program Improvement (TPM Specialist) Continuously monitors, troubleshoots and improves program to ensure program effectiveness
Customer-Centric Focus Ensures that a positive customer experience informs both the approach to work, the quality demonstrated, and the endpoint for measuring success
Change Management Develops methods for supporting innovation and change across the organization
