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For your reference, we have included the original job posting below.
IT Specialist Job
Job Number:
25376087
Company Name:
Thomson Reuters
Job Category:
Media & Communication
IT Specialist Job
IT Specialist (TEC00011623)
IT Specialist-TEC00011623
Description
Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization. More information about Thomson Reuters and its financial performance can be found on experience in troubleshooting routine product issues up to level 3 incidents in a senior role (Incident Tracking and Resolution),
participate as an active member in all support duties which include after hours and weekend monitoring of client support calls and emails in a team rotation, participate in development, facilitation and maintenance of product support tools including run books, monitoring, and knowledge bases to aid in the product support process.
The individual works closely with the Customer Support team, the functional Project Leaders and programming support staff as well as the client base.
Essential Responsibilities
Include but not limited to the following:
* Day-to-day Technical Support of Clients using the distributed environment * Support all technical aspects of the clients using distributed environment - primarily MS-Windows, however Linux environment is growing * Record Tickets & Service job requests by scheduling / executing tasks within the "application constraints". * Follow Up to ensure the client's request is serviced in an appropriate and timely manner. * Directly follow-up with client contacts to ensure satisfactory resolution. * Servicing the client's requests / issue can include working with other Technical Resources within Data Centers; Network, etc * Escalate issues as appropriate. * Monitoring internal and client systems * If not assigned primarily to this function, function as a backup on a rotational basis. * Code Movement (Maintenance) / Release Implementation * This function relates to the regular maintenance (e.g. Windows patches) as well as application Release Implementation / coordination. * Off-Hours Support - Weekend/Evening/Holidays support in team rotation will be required - If not assigned primarily to this function, function as a backup on a rotational basis. * On a "request-basis", provide "in-person" application Installation Support at client site/s as planned. * Projects & Other Assigned Tasks * Work on assigned projects/tasks as assigned by the Management and Team Leader.
Qualifications
Education and Training
* Bachelor's Degree in Computer Science or equivalent desirable. * 6 years minimum experience in an MS Windows support environment * 6 years minimum Windows Desktop client applications. * 5 years minimum hands-on LAN/WAN ( networking) trouble shooting. * 2 years min. supporting MS SQL databases. * Help desk experience in a Financial environment required. * 1-2 years experience in Linux Installation and administration a plus * 1+ years SQL Programming knowledge * Motivated self-starter; can work with minimal supervision along side other high energy team player and must be able work in extremely fast paced environment. * Excellent organizational skills * Excellent written and verbal communication skills to work in a fast-paced "customer contact" area * Detail oriented * Project Management skills * Ability to manage multiple priorities * Japanese speaker with fluent English speaking and writing skills
