IT Support

IT Support

Bridgepoint Education was founded on the principle that education improves lives. Bridgepoint Education employees witness such change every day. Bridgepoint Education is doing well by doing good, and we value the opportunity we've been given.



Bridgepoint Education’s vision is to provide high-quality, accessible and affordable degree programs that meet the diverse educational needs of individuals pursuing informed personal goals and success in their professions and communities.



Position Summary:



Reporting to the IT Support Manager the Desktop Support Technician is a full-time position located in San Diego, CA. The role of Desktop Support Technician is responsible for testing, configuring, troubleshooting, and repairing of all, Bridgepoint Education, computers, phones, laptops, and related peripherals.



Essential Job Duties:



• Install, configure, maintain and repair all computer hardware and related peripherals. Distribute, install maintain, manage and provide guidance on all networked and standalone PC software for all locations.

• Maintains audio/visual equipment and supports conference room operation.

• Coordinates and implements procedures for gathering and maintaining hardware and software inventory data as established by the IT Procurement Department.



Additional Job Duties (include but are not limited to):



• Conduct telephone and fax machine installations.

• Interface with staff on software license issues: performs software audits to assure compliance with Bridgepoint Education policy, State and Federal Information Protection laws, and Federal Copyright Law.

• Configure, test and integrate new hardware.

• Instruct end users on hardware and software applications.

• Coordinates the purchasing of parts needed for repair

Requirements:

Core Competencies:



• Commitment to Mission:

o Accountability and Dependability: Takes personal responsibility for the quality and timeliness of work and achieves results.



• Communication:

o Managing Relationships: Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

o Communicating Effectively: Practices active listening, is able to write clearly and professionally, and speak to others appropriately and professionally.

o Driving Customer-Focused Outcomes: Dedicated to meeting the expectations of internal and external customers.



• Service:

o Problem Solving and Decision Making: Identifies and resolves difficult challenges.



• Personal Planning:

o Organizing & Priority Setting: Creates plans to accomplish individual and organizational goals.



Minimum Requirements:



• Prior experience in a fast-paced business environment with responsibility for projects from implementation to maintenance.

• Thorough working knowledge of computer hardware, software and associated operating systems is required.

• Significant experience with computer based and networked hardware and software systems.



Preferred Qualifications:



• Prior experience supporting users in a multiple-domain environment.

• Prior experience in a fast-paced business environment with responsibility for projects from implementation to maintenance strongly encouraged.



Education:



• A+, MCITP, or other desktop related certification required

• A Bachelor’s Degree with an emphasis in Information Systems or Computer Science is highly desired



Note: This opportunity of employment will require a completed pre-employment screening to be inclusive of, but not limited to: a criminal background investigation, a credit check investigation, verification of education credentials, verification of prior employment history and a professional reference check; with review prior to an offer of employment being extended.



Physical Requirements:



Physical Demands: While performing the duties of the job, the employee is regularly required to use hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.



Communication Skills: While performing Duties of the job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.



Mental Demands: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.



Work Environment: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate.