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For your reference, we have included the original job posting below.
IT Tech Support/Help Desk Technician IT Job
Job Number:
25705389
Company Name:
HealthEast
Job Location:
Saint Paul, MN US
Job Category:
Information Technology
IT Tech Support/Help Desk Technician IT Job
Requisition Number: HE-8912Job Title: IT Tech Support/Help Desk Technician IT
Site Overview: HealthEast Corporate - You don't have to be in direct patient care to work at HealthEast. Corporate Services allows you to work in a business setting, while still being part of an organization that really does care for people. Such corporate areas of opportunity include: patient accounting, finance, information technology, human resources, materials management, and marketing communications.
Department Overview: INFORMATION TECHNOLOGY If you're looking for work in Information Technology in a healthcare setting, HealthEast IT is the place for you! Our team consists of Network Technicians, System Adminstrators, Information Security Analysts, Programmer/Analysts, Desktop Technicians, Telecom Technicians, Help Desk Experts, Clinical System Experts, and Project Managers. We are an extremely Customer Service oriented department that supports advanced solutions from leading technology and IT healthcare vendors for our HealthEast businesses. So come join our team and be a part of the future of technology!!
Work Location: Midway CampusContract: Non-contract
Job Category: ProfessionalSpecific Area of Interest: Information Technology
City: St Paul
Shift: Day Authorized Hours - Minimum Per Two Weeks: 80 Authorized Hours - Maximum Per Two Weeks:
Work Hours: Work Hours/Schedule(For Example: 7:00am-3:30pmor Every other weekend) Monday - Friday 9am - 5:30pm
Primary Function & Major Responsibilities To provide a single point of contact for all HealthEast internal users of information systems to report problems and/or request assistance or information, and to provide follow-up and appropriate communication through resolution of a problem or eive, log, identify, and classify problem / trouble calls reported to the help desk via telephone or cess problem / trouble calls form problem follow-up in a timely vide management reports to senior M.I.S. management.
Qualifications Education: High school graduate or lege degree or technical school certificate is a plus.
Experience: Minimum of two years experience related to minicomputer, microcomputer, or mainframe hardware / tomer service experience is helpful.
Special Knowledge, Skills, and Abilities: Excellent communication skills, both verbal and wledge in the areas of microcomputer, minicomputer, and mainframe software and hardware, particularly NT, LANS, desktop software, and lity to troubleshoot effectively over the ong problem determination skill e to work 12-hour shift, including weekends and/or ular/Temporary
